Building Member Relationships Focus Of CUNA’s Consumer Lending Schools

July 25, 2001

FOR IMMEDIATE RELEASE
Contact: Tom Dunn
(608) 231-4002
tdunn@cuna.com

MADISON, WI – As credit unions continue their competitive struggle with large, profit-based financial institutions, their bond with members must remain strong. In lending, this means members must be confident that they will be treated more than fairly when they approach their credit union for a loan. How do your members respond to your credit union’s lending process?

CUNA’s Center for Professional Development’s Consumer Lending Schools, Parts I, II and III, provide a progressive, comprehensive learning experience for loan staff. Part I focuses on developing member relationships through lending; Part II concentrates on the overall operation of the lending department; and Part III examines how the loan department can work with other areas in the credit union. Graduates of all three schools receive a special series certificate acknowledging their advanced training in lending.

Part I, Consumer Lending Foundations, will cover:

• Consumer Regulations
• Loan Policy & Decisions
• Loan Communications
• Prevent Collections & Bankruptcy

Part II, Consumer Lending Management, will cover:

• Loan Department Management
• Regulatory Compliance Update
• Fraud & Security Issues
• Managing Time & Stress in your Lending Department
• Part III, Consumer Lending Strategic Development, will cover:
• Strategic Leadership for Lenders
• Asset/Liability Management for Lenders
• Loan Marketing
• Integrating Lending with Technology

Opportunities to build a relationship with members exist at every stage of the lending process. Learn to capitalize on these opportunities at CUNA’s Consumer Lending Schools.

For more information, visit training.cuna.org or call Teresa Steele at (800) 356-9655, ext. 4892.

In partnership with state credit union leagues, CUNA’s Center for Professional Development is the premier provider of educational products and services to the Credit Union System. It offers training to credit union professionals in a variety of formats, including schools, conferences, certification programs, and educational print, video and software products.

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