MADISON, WI – Credit union staff unable to attend this year’s Symposium in San Francisco can still participate in

two of its sessions via audio conference. E-Scan Insights – Demographics & Consumer Behavior will be offered from

3:15 – 4:30 p.m. (Pacific Time) on Monday, September 24, 2001, and Exploring the Future: From "E" to Reality will be

offered from 8:30 – 10 a.m. (Pacific Time) on Tuesday, September 25, 2001.

E-Scan Insights - Demographics & Consumer Behavior will be presented by Vicki Joyal, Vice President of Market Research & Information for the Credit Union National Association (CUNA). The session will outline:

• Why the youth market represents your future borrowers?
• Why the retirement "age" is a thing of the past?
• Which market wields political power?
• What market segments represent untapped potential for credit unions?
• Why consumer privacy is a salient issue?
• What key demographic and social trends will shape the financial services industry in the years ahead?

Exploring the Future: from "E" to Reality will be presented by Mark Sievewright, President and CEO of TowerGroup. The session will outline:

• The major changes taking place in the financial services sector.
• The major trends and changes foreseen for the sector over the next few years.
• How technology will continue to have a major impact on the sector & its players.
• The core areas that financial services companies need to focus on to be successful.
• Future winning strategies for financial service companies.

Each session is $59.00. Cassette tapes will also be available for $29.95 (plus shipping and handling). Tapes

ordered by September 25 will be shipped by October 12.

For more information, visit

www.cuna.org/training or contact

Claudia Grabow at (800) 356-9655 ext. 4087.