Classic Teller Video Series Now Available on DVD

June 11, 2008

FOR IMMEDIATE RELEASE
Contact: Katye Long
CUNA Communications; (608) 231-4038
klong@cuna.coop

MADISON, Wis. - The classic Teller Survival Guide video series from CUNA was recently added to DVD.

The series – originally recorded on VHS in the early 1990s to help tellers with common credit union issues – was recently reformatted onto two DVDs.

Teller Survival Guide Series: Disc 1 contains the following three titles:

• The Rookie – outlines skills, how to overcome five most common reactions of rookies, communication, responding to a line of members, and the differences between a credit union and a bank.
• Fine Tuning Your Skills – teaches 10 tips for professionalism, relationships with other departments, handling difficult situations, and common policies and procedures.
• The Drive-Up Window – identifies tips for drive-up window professionalism, communication, and handling common problems.

Disc 2 includes:

• Common Scams and Collusion – classifies and explains how to handle internal security threats, extortion, check kiting, and fraud.
• Common Balancing Errors – examines the basics of balancing a cash drawer as well as how to find and avoid making balancing errors.
• Robbery – provides employee steps and goals before, during, and after a robbery.

Credit unions can purchase the DVDs separately or together as a kit. For more information or to order online, visit buy.cuna.org, and enter stock number 28370 (disc 1), 28371 (disc 2), or 28369K (kit) in the product finder search box. To order by phone, call (800) 356-8010, press 3, and use the stock number as a reference.

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About CUNA

With its network of affiliated state credit union leagues, Credit Union National Association (CUNA) serves 90 percent of America's 8,500 credit unions, which are owned by more than 90 million consumer members. Credit unions are not-for-profit cooperatives providing affordable financial services to people from all walks of life. For more information, visit www.cuna.org.

Copyright © 2008 - Credit Union National Association, Inc.