Contact us

We welcome any questions or comments you have. We are available from 8-4:30 CST, M-F. We can be reached at 1-800-356-8010, press 0 to reach a representative, or email CCSOrders@cuna.com

Shipping Process

Most orders are shipped UPS ground and you can expect to receive your order in approximately 5-7 working days. If you need a package sooner, please indicate the shipping method. CUNA accepts no liability for orders that do not meet shipping estimates.

Invoicing and Payment

Invoices will be sent to the credit union once the product has been shipped. Payment is due upon receipt of the invoice. Payment can be sent in the form of check, credit card (VISA or MasterCard), or ACH.

Returns

Product returns are accepted for physical products only, within 30 days of receipt of your order, and must be in the condition they were sent to you in. The Credit Union National Association will reimburse the individual the full cost of the returned item only. Freight will be paid by you. Please call or email (see below) prior to returning the merchandise to obtain shipping information.Call or email us prior to sending us the return at:
Phone: 1-800-356-8010
Email: CCSOrders@cuna.com

No credit will be issued for unauthorized returns. Please ship your returned package via a tracking ship method. Sorry, no C.O.D. returns will be accepted.

Please send all returns to:
CUNA/BrightKey
1780A Crossroads Drive
Odenton, MD 21113

Please enclose a copy of the original packing slip with the return, indicating on the reverse of the packing slip the reason for the return. If you do not have the original packing slip, please include something with your order number noted.If the merchandise was shipped to you in error or arrived damaged or defective, we will issue a call tag for the item to be picked up at no cost to you.

Custom Products

A proof will be provided to you within 48-72 hours of receiving the request. After you have approved the proof in writing, your order will then be shipped within 10-12 business days. Custom orders cannot be returned unless damaged or defective. Custom orders (i.e., statement stuffers, drive up envelopes, etc.) can have an over run or an under run of 5-10%. You agree to pay for actual quantities.

Privacy

See CUNA'’s Privacy Policy for information regarding your information you share with us.

Permitted Use

CUNA materials are copyright protected.  CUNA trademarks are proprietary.  No part of any product or service may be shared, reproduced, transmitted, or stored by any means, without the prior written permission of the copyright/trademark owner.  CUNA grants the purchaser the right to use the product/service for its internal use only and for no other purpose.

Limitation of Liability

The products/services provided by CUNA are designed to provide accurate and authoritative information in regards to the subject matter covered.  However, neither CUNA nor any of its affiliates or their respective employees make any express or implied warranty, or assume any legal liability or responsibility for accuracy, completeness, or usefulness of any information, or adequacy for a particular purpose.  They are sold “As Is” with the understanding that CUNA, is not engaged in rendering legal, accounting, or other professional services.  If legal advice or other expert assistance is required, the services of a competent professional person should be sought.