Service has always been the true differentiator between credit unions and other financial institutions. Building on this distinctive strength, the Creating Member Loyalty™ System of Training is designed to help credit unions serve members better and increase bottom-line results. The programs help to initiate a change of both individual and organizational behavior throughout your credit union, helping you cultivate a sales culture that exceeds your members' expectations.

Join us during this webinar to discover how your credit union can harness the power of Creating Member Loyalty at your credit union.

Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!

Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.

A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.

Access this archived webinar

This webinar will benefit trainers, executive team members, sales/branch managers, or anyone responsible for sponsoring/driving sales & service in the credit union.

Affiliation with CUNA/League is required for attendance.

Angela Prestil

Angela is director of sales culture development for Creating Member Loyalty™ at the Credit Union National Association (CUNA). Her responsibilities include ensuring the successful implementation of the Creating Member Loyalty™ program for more than 200 credit unions nationwide, as well as managing the development and design of the Creating Member Loyalty™.

Angela brings more than 20 years of experience developing and delivering educational programs and products to CUNA. Her expertise lies in marketing, sales, innovation and train-the-trainer programs and products, as well as in customer relationship development. She joined CUNA in February of 2000. Since coming to CUNA, Angela has conducted training around the country at League meetings, CUNA schools and CUNA webinars.