Explore the key factors in outstanding member service and improve your sales techniques through this webinar.

Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!

Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.

A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.

For additional training, register for the CUNA Consumer Lending eSchool: Foundations, which starts November 4, 2009.

Attend this webinar live on November 19, 2009

Access this archived webinar

Sales and Service Success

Through this webinar you will:

• Explain what outstanding member service means to your credit union
• Understand the key skills for successful member interactions
• Plan for successful member interactions
• Describe your role in providing outstanding member service
• Understand the importance of asking the right questions and listening for opportunities
• Determine the benefits that best meet member needs
• Close a basic sale

This webinar is beneficial for lending staff.

Affiliation with CUNA/League is required for attendance.

Angela Prestil

Angela is director of sales culture development for Creating Member Loyalty™ at the Credit Union National Association (CUNA). Her responsibilities include ensuring the successful implementation of the Creating Member Loyalty™ program for more than 200 credit unions nationwide, as well as managing the development and design of the Creating Member Loyalty™.

Angela brings more than 20 years of experience developing and delivering educational programs and products to CUNA. Her expertise lies in marketing, sales, innovation and train-the-trainer programs and products, as well as in customer relationship development. She joined CUNA in February of 2000. Since coming to CUNA, Angela has conducted training around the country at League meetings, CUNA schools and CUNA webinars.

The last day for cancellations was November 18, 2009. Substitutions are accepted anytime prior to November 19, 2009 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.