In today's economy credit unions are facing many challenges. Join us for this webinar and hear some ways you can meet these challenges. Find out what it will take credit unions to build their loan volume, meet their members' future remote-banking needs, identify and build loyalty among their members and attract new members. Hear an industry overview based on CUNA's 2009-2010 Environmental Scan. Also, the latest trends in payment systems, marketing, operations, lending, human resources, and the competition will be outlined.

Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!

Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.

A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.

Attend this webinar live on October 29, 2009

Access this archived webinar

Through this webinar you will:

• Gain an overview of non-member issues impacting credit unions
• Identify loyalty and financial services issues impacting credit unions
• Learn how to deal with operational challenges and seize opportunites brought about by the current state of the economy
• Identify how to determine members' most pressing needs and meet those needs
• Explore how to position your credit union to succeed in the face of intense competition

This webinar is beneficial for branch managers, assistant branch managers, CEOs, management, business development, and anyone responsible for increasing and maintaining member loyalty and creating new products.

Affiliation with CUNA/League is required for attendance.

Jon Haller

As the director of market research at CUNA, Jon is responsible for the credit union member survey and corporate research units. For more than 15 years, Jon has helped credit unions of all asset sizes conduct member research, providing the vital information credit unions need to remain competitive. Jon is a nationally recognized expert on credit union marketing data, market research issues, and industry trends and their implications for credit unions.



Steve Rodgers

Steve is the Editorial Director for the Credit Union National Association and has spent 30 years covering the credit union movement — from political issues to research trends. He now serves as editor of Credit Union Magazine and CUNA’s Environmental Scan — CUNA's print and online publications which provide credit union leaders the tools, information and perspective they need to achieve superior performance.

In addition to his present responsibilities, Steve has handled a variety of editorial assignments for CUNA, including editor of Credit Union Directors Newsletter, as well as managing CUNA's technical publications. He also spent three years with CUNA Mutual Group's public relations department. He has been writing about credit unions and the credit union movement for more than 25 years.

The last day for cancellations was October 28, 2009. Substitutions are accepted anytime prior to October 29, 2009 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.