CUNA and Coopera are partnering to provide products and services that help your credit union reach and serve the Hispanic community. Non-affiliated credit unions please call 800-356-8010 and press 3 to order, or e-mail CCSOrders@cuna.com with your credit union name, address, and purchase title.

Is it riskier to serve the Hispanic market? It is important for every credit union to establish the appropriate processes to serve Hispanics, including risk management procedures. Learn about risk assessment as it relates to serving Hispanics, including alternative credit scoring models and customer identification program procedures to manage risk. Also, hear risk management best practices from credit unions who have been serving the Hispanic market.

Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!

Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.

A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.

Attend this webinar live on September 2, 2009

Access this archived webinar

This webinar is beneficial for members of management and those interested in learning risk management strategy for the Hispanic market.

Affiliation with CUNA/League is required for attendance.

Warren Morrow

As CEO and founder of Coopera Consulting, Warren promotes Coopera's approach to serving Hispanics throughout the credit union industry. He works with credit unions to position themselves for long-term growth by serving Hispanics. Warren served on Iowa Lieutenant Governor's Diversity Committee, was awarded the Iowa Friends of Civil Rights Award for work with immigrants, was named one of the Des Moines Business Record's "40 under 40," and was profiled in CityView's, 10 People Making a Difference piece.



Miriam De Dios

Miriam, a native of Jalisco, Mexico, has extensive experience working in the financial services industry, having worked with two Fortune 500 companies; State Farm Insurance and John Deere Credit. As emerging markets director for Coopera, Miriam develops market strategies for financial service institutions seeking to effectively reach and partner with emerging markets.

Miriam is an active member of both the national Network of Latino Credit Unions and Professionals (NLCUP) and ALIANZA Latino Business Association. Miriam is also an adjunct professor for Des Moines Area Community College (DMACC), teaching English as a Second Language classes to first generation immigrants. Miriam graduated with honors from Iowa State University.

The last day for cancellations was September 1, 2009. Substitutions are accepted anytime prior to September 2, 2009 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.