Discover how CUNA's Creating Member Loyalty™ System of Training will enhance your use of CPDOnline. In this session you'll learn how Creating Member Loyalty™ is designed to help credit unions serve members better and increase bottom-line sales. Using exceptional service to drive sales, Creating Member Loyalty (CML) initiates a change in both individual and organizational behavior throughout your credit union, helping you cultivate a sales culture that exceeds your members' expectations.

Through this session, you will:

• Understand the influences on your credit union's sales environment
• Uncover factors that make any culture change successful
• Learn how the CML system works and take a sneak peek at the programs
• Discover how the competencies covered in the CML programs add to the competencies covered in CPDOnline

Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!

Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.

A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.

Attend this webinar live on September 18, 2009

Access this archived webinar

This session will be beneficial for trainers, executive team members, sales/branch managers, and anyone responsible for sponsoring/driving sales and service at your credit union.

Affiliation with CUNA/League is required for attendance.

Angela Prestil

Angela is director of sales culture development for Creating Member Loyalty™ at the Credit Union National Association (CUNA). Her responsibilities include ensuring the successful implementation of the Creating Member Loyalty™ program for more than 200 credit unions nationwide, as well as managing the development and design of the Creating Member Loyalty™.

Angela brings more than 20 years of experience developing and delivering educational programs and products to CUNA. Her expertise lies in marketing, sales, innovation and train-the-trainer programs and products, as well as in customer relationship development. She joined CUNA in February of 2000. Since coming to CUNA, Angela has conducted training around the country at League meetings, CUNA schools and CUNA webinars.

The last day for cancellations was September 17, 2009. Substitutions are accepted anytime prior to September 18, 2009 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.