This two part webinar provides you with the foundation to build strong lending skills. We will explore all aspects of the process starting with the member inquiry, examining the credit decision and ending with tips for effective follow up procedures to decrease delinquency and build customer relationships.

Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!

Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.

A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.

For additional training, register for the CUNA Consumer Lending eSchool: Foundations, which starts November 4, 2009.

Attend this webinar live on November 4, 2009

Access this archived webinar

Consumer Lending: The Basics of Lending

Through this session you will learn about:

• Member inquiries
• Interviews
• Credit investigations
• Proper conditioning of loans
• Understanding collateral
• Credit decisions
• Importance of proper documentation
• Effective follow-ups

This course is beneficial for lending staff who wish to gain an understanding of consumer lending basics.

Affiliation with CUNA/League is required for attendance.

Rory Rowland, CCUE

Rory is a business consultant and dynamic seminar leader specializing in programs on lending, technology, leadership, and communications skills. After serving as president of two credit unions and earning his CCUE, Rory began using his communications skills and specialized background in credit unions to help others in the movement be more effective.

Rory has presented his humoerous and high-energy programs in all 50 states over the past eight years, as well as in Canada and Mexico. Rory is continually one of the most highly rated speakers at state and national associations throughout the country, including many of the credit union leagues conferences throughout the country.

The last day for cancellations was November 4, 2009. Substitutions are accepted anytime prior to November 5, 2009 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.