Learn how to fulfill the needs of your members, increase exposure to your credit union's products and services, and develop a successful sales culture. This eSchool will inspire new sales people, rejuvenate veterans, and help non-sales professionals become an effective part of the sales team. All employees need this training for projecting a professional image in your credit union with every member interaction.

Archived CUNA eSchools enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived eSchool will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!

Use our 90- to 120-minute archived eSchools as part of a full day of training by gaining knowledge and ideas at the eSchool, then spend some time discussing how the new information applies to your credit union.

A single session archived eSchool will be made available usually within 48 hours of the live event and a two session archived eSchool will be made available within 48 hours of the conclusion of the second session. By registering for this archived eSchool, you will receive unlimited access until the end date listed above. No access to this archived eSchool is provided after the end date listed above.

Attend this eSchool live on May 5, 2010

Access this archived eSchool

Developing Outstanding Member Service

• Get organized and learn time management skills
• Understand the key skills for successful member interactions
• Plan for successful member interactions in person or on the phone
• Describe and model outstanding member service

Inquiring & Listening for Member Needs

• Learn how to use open- and close-ended questions
• Develop the skill of pressing for specifics
• Listen and ask questions to uncover member needs

Linking Member Needs to Credit Union Service

• Link member needs to service
• Learn how to describe features and outline benefits available
• Discover how to test for acceptance

Closing Member Sales With Confidence

• Gain member commitment to agreements reached
• Discover how to close the sale
• Learn how to cross-sell appropriate products
• Express appreciation and confidence in the member's decision

This eSchool would be beneficial for anyone at your credit union wanting to learn how to excel in member service.

Affiliation with CUNA/League is required for attendance.

Angela Prestil

Angela is director of sales culture development for Creating Member Loyalty™ at the Credit Union National Association (CUNA). Her responsibilities include ensuring the successful implementation of the Creating Member Loyalty™ program for more than 200 credit unions nationwide, as well as managing the development and design of the Creating Member Loyalty™.

Angela brings more than 20 years of experience developing and delivering educational programs and products to CUNA. Her expertise lies in marketing, sales, innovation and train-the-trainer programs and products, as well as in customer relationship development. She joined CUNA in February of 2000. Since coming to CUNA, Angela has conducted training around the country at League meetings, CUNA schools and CUNA webinars.

The last day for cancellations was May 25, 2010. Substitutions are accepted anytime prior to May 26, 2010 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.