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CUNA Collections & Bankruptcy School: Advanced
October 3–7, 2010San Francisco, CA
Cost: $1,295
CUNA Council members receive a $100 discount.
Expand allAbout This Event
Discuss the challenges that exist in collection & bankruptcy practices today. Explore best practices while getting need-to-know information on privacy issues. The CUNA Collections & Bankruptcy School: Advanced has ALL NEW TOPICS AND NEW SPEAKERS every year that will keep you current and compliant in the collections world.
This school is beneficial for credit union managers or any staff member in charge of collections or bankruptcy at your credit union. With determined staff and superior training, your credit union will survive the challenges of the collection process.
Interested in attending one or more days, but not the complete program? Just contact us at training@cuna.coop or call 800-356-9655, ext.4249 to hear a complete list of the options we have available.
Location Information
CUNA Collections & Bankruptcy School: Advanced: October 3–7, 2010
CUNA Collections & Bankruptcy School: Introduction: October 3–7, 2010
HYATT AT FISHERMAN'S WHARF
555 N Point St
San Francisco, CA 94133-1311
Phone: (800) 233-1234
Fax: (415) 486-4444
Room rates: $189 per night for single/double occupancy*
Hotel Reservation Deadline: September 13, 2010
Delta Airlines is pleased to offer special discounted airfare for CUNA. To reserve your tickets at the discounted rate, please visit www.delta.com/booking and enter meeting event code NM7EF. Then complete the booking process. Or, call Delta Meeting Network® Reservations at 800-328-1111, Monday through Friday, 7:30 a.m. - 7:30 p.m. (Central Time), and refer to File Meeting code NM7EF.
Preview the schedule
Topics & Objectives
Credit Reporting & The Collection Department
- Gain a better understanding of the information found in a report
- Discuss the role of credit reporting companies in the lending process
- Learn what laws regulate credit reporting
- Identify who can get a copy of your credit report and under what circumstances
- Discuss what a credit score is, how they are used, and how to improve them
Best Practices Roundtable Discussion
- Review the collection tools that your peers are using in their collection departments
- Discuss the current challenges that exist in collection practices today
Incentivizing Your Collection Staff
- Discuss incentives that have value
- Outline key performance indicators (KPI’s) measurements for success
- Explore motivational techniques to keep your staff upbeat and fresh
- Evaluate programs implemented at your credit union
Technology is Our Friend: What’s Available & What Works for Collection Departments?
- Explore a broad range of technologies
- Highlight the most important data services that can assist the recovery process
- Determine the technological needs of today’s collection office and the products/services that exist to satisfy those needs
- Interact with vendor representatives in a question and answer environment
Replevins
- Discuss the replevin process and its impact on the collection process
- Identify an appropriate time to use a replevin
- Establish the differences between replevins, repossessions, and levies
Overview of Repossessions
- Describe what notices are needed during a repossession
- Examine case law where credit unions have been sued for wrongful repossession
- Learn tips and traps on how to manage repossessions and repossession vendors
Protecting Your Credit Union When Using Loan Modifications
- Discuss what should be in a loan modification agreement
- Identify when these agreements should be used and why
- Examine regulatory issues concerning loan modification agreements
Managing Your Collections Attorney
- Learn the difference about contingency, hourly, and flat fee payments
- Examine the degree of supervision resources available
- Review the turnover time as a factor in collections results
Collecting From Deceased Accounts
- Understanding probate assets versus non-probate assets
- Explore the value of default on death clauses
- Learn how to file claims with an estate
- Establish what practices to use when dealing with collateral in the name of the decedent
Post Judgment Remedies & Collection Tools
- Participate in a discussion of judgment liens, wage garnishments, garnishment of property other than personal earnings, debtor’s exams, creditor’s bills, and personal property levies
Integrating Collections Into Your Credit Union
- Learn how to educate your credit union staff on collections functions
- Establish how to create a quality assurance loop with your lending area
- Review how to map out key delinquent member contact points
Financial Rehabilitation & Member Service
- Understand and advertise your credit union’s value proposition
- Learn how to deal with difficult members
- Discover a collector’s secret weapons
- Examine cross selling in a collections environment
Latest Skip Tracing Tools & Techniques
- Use social networking sites as leveraging
- Learn about Web sites and free services that can be used for locating members
- Explore ways that relatives, references, and neighbors can be great resources for locating members
- Review the benefit of using third party location services
Compliance Issues in Collections
- Discuss lender liability litigation prevention guidance
- Explore privacy issues and data security obligations
- Become more familiar with ID theft prevention
- Understand what credit reporting risks are
Collections Management Issues
- Learn how to perform a collections 360° analysis and inventory
- Discuss how to form a collections roundtable
- Discover how to create an in-house training program
- Understand when your credit union should use an attorney or an agency
Who Should Attend
Affiliation with CUNA/League is required for attendance.
CPE Credits
What past attendees say
"The seminar was handled by the instructors in a meaningful and understandable way. The networking was the most valuable in the sharing of information and establishment of long term relationships with other credit union managers and personnel."
"This program was beneficial because it covered several huge problems within the financial industry, all in one seminar."
"This seminar helped me to better understand the workings of bankruptcy, repossession, and skip tracing, as well as gain valuable contact for future follow up."
Instructors
Harry Strausser, III
Harry is president of the Remit Corporation and Interact Training and Development where he oversees the operation of a full-service collection agency and coordinates the training programs of its educational subsidiary. Harry is active in both the Pennsylvania Collectors Association and ACA International in which he is a certified instructor. He has instructed more than 150 seminars for the ACA. At the 1993 International Conference in San Antonio, he was named "instructor of the year" for that organization and is a member of the International Fellowship of Certified Collection Executives. In January 1998 he was the recipient of the Kurt Swersky Innovative Leadership Award at the Leadership Forum of the American Collectors Association held at Snowmass, CO. He was a founding board member of the Northeast Pennsylvania Chapter of the International Credit Association. He currently serves on the ACA International Executive Committee as treasurer.
Rob Rutkowski
Rob is the "jack of all trades"- an attorney, blogger, podcast producer, nationally-recognized speaker and managing partner of the credit union department of Weltman, Weinberg & Reis Co., L.P.A. Through his work at WWR, Rob advises credit unions on compliance, contract negotiation, and employment law as well as a vast array of collection and legal issues. Rob is a well-known lecturer nationwide on topics such as marketing, lending, compliance, director and officer liability, disaster recovery, identity theft, credit union accounts and a variety of laws impacting credit unions, such as the Bank Secrecy Act.
A former member of the Board of Directors for the Lake County Educational Federal Credit Union, Rob remains very involved with the legal issues that matter to the credit union movement. He is the producer and co-host of the monthly Current Issues in Credit Unions podcast and the author of That Credit Union Blog, which is dedicated to covering timely credit union legal news. He has also been published in Credit Union Magazine, Credit Union Management Magazine, The Cleveland Bar Journal and The National List.
Rod Griffin
Rod is director of Public Education for Experian. He is responsible for Experian’s national consumer education program and supports the company’s community involvement and corporate responsibility efforts.
He produces a variety of consumer education materials and for more than a decade has written Ask Experian, an online consumer credit advice column, with Maxine Sweet, vice president of Public Education. On average, consumers today submit more than 2,000 questions to the column each month.
Rod speaks regularly at regional and national financial literacy events and supports various national consumer education initiatives including the LifeSmarts Consumer Knowledge Competition, for which he serves on the Corporate Advisory Board, and the Jumpstart Coalition for Financial Literacy with the goal of promoting financial education for America’s youth.
He partners with consumer organizations including Call For Action, the National Consumers League, the National Association of Consumer Agency Administrators, the Consumer Federation of America and many others to provide individuals with important credit and other financial information.
Rod also works closely with state attorneys general, offices of consumer affairs, and other government agencies to address consumer concerns and responds to inquiries from the media, consumer credit counselors, and educators to ensure they have accurate, up-to-date information about consumer credit and credit reporting.
David Reed
Attorney, author, consultant and nationally recognized speaker, David is a partner in the law firm of Reed and Jolly, PLLC and founder of CU Doctor, a full service credit union consulting practice. Through Reed and Jolly, David provides guidance to credit unions concerning a variety of matters including the establishment and revision of credit union policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters and corporate governance.
David is particularly noted as an expert in the areas of credit union operations, bankruptcy and collections. He has been selected to train NCUA Field Examination and Audit Staff on numerous issues including ID Theft Red Flags, S.A.F.E Act, Third Party Contract Management and Bankruptcy matters.
Scholarships Now Available!
Scholarships will be approved prior to attendance of the school, but reimbursed after proof of attendance is provided. Scholarship recipients must stay at the hotel in which the conference takes place. Learn more or apply for a scholarship here.
Cancellations
For more program content information, call 800-356-9655, ext. 4249, or e-mail training@cuna.coop.
For registration questions, call 800-356-9655, ext. 4400, or e-mail reginfo@cuna.coop.
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CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.
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