New this year! CUNA Consumer Lending School and CUNA Mortgage Lending School have combined for the ultimate training event for lenders! Breakout sessions will be offered for customized training.

To meet today's competitive lending demands, your credit union needs lending professionals who have an eye on the current economy and have a vision for your credit union's success. Ensure your credit union is ready to tackle 2010 by attending CUNA Consumer & Mortgage Lending School - Day 4, which features seminars on underwriting, surviving default loans and fraud issues, and ways to maintain member relationships during these difficult times.

Of related interest:
CUNA Consumer & Mortgage Lending School — Day 1
CUNA Consumer & Mortgage Lending School — Day 2
CUNA Consumer & Mortgage Lending School — Day 3

This seminar is part of the CUNA Consumer & Mortgage Lending School . Click here for additional seminars on this topic.

LOCATION
MGM GRAND LAS VEGAS
3799 Las Vegas Blvd S
Las Vegas, NV 89109-4319
Phone: (702) 891-1111
Reservations: (800) 929-1111
Fax: (702) 891-3036


AIRLINE INFORMATION
Delta Air Lines offers special benefits for CUNA including discounts on fares and a person-to-person reservation service. To make reservations, call Delta Meeting Network reservations at 800-328-1111, Monday through Friday, 7:00 a.m. — 7:00 p.m. Central Time. Refer to File Meeting Code NM6P2.

Personal Survival in a Crazy World (General Session)

• Understand the dynamics that cause stress
• Explore methods to manage life and work challenges
• Embrace the psychological perspectives and techniques needed to maintain a positive mental attitude
• Recognize the value of humor in maintaining a stable existence

Underwriting (Breakout Sessions)

• Contrast the layers of risk with the compensating factors that exist in a mortgage loan application
• Understand the significant secondary market guidelines that apply to the areas of income, assets, credit, and liabilities
• Learn the keys to successfully review appraisals
• Identify the important benefits/limitations of automated underwriting
• Discover the primary characteristics of a mortgage loan application that predict the likelihood of repayment or default
• Examine the loan characteristics that most likely predict borrower fraud/misrepresentation

Default Loans & the Impact to the Collection Department (Breakout Sessions)

• Gain a broad overview of the collection process
• Review the regulatory environment and how that effects the collection function
• Explore the main causes of member delinquency
• Learn how your credit union can work with your members to produce the desired results on a loan that is in default

Fraud Issues in the Lending World (Breakout Sessions)

• Discuss emerging loan fraud trends and statistics
• Identify fraud schemes relating to both consumer and mortgage lending
• Discuss how your credit union is impacted by both internal employee dishonesty and external member fraud as it relates to lending
• Identify controls to minimize exposure to loan fraud losses

Member Service: Maintaining Relationships in Difficult Times (Breakout Sessions)

• Explore the multiple impacts of writing bad loans
• Strategize how to say "no" to the member while preserving the service culture
• Review the types of "difficult people" encountered in the lending operation
• Share methods to enhance member service within your credit union
• Engage in communication methods that preserve relationships

This school is beneficial for all lenders who want to meet today's competitive lending demands.

Affiliation with CUNA/League is required for attendance.

INSTRUCTORS

Harry Strausser, III

Harry is president of the Remit Corporation and Interact Training and Development where he oversees the operation of a full-service collection agency and coordinates the training programs of its educational subsidiary. Harry is active in both the Pennsylvania Collectors Association and ACA International in which he is a certified instructor. He has instructed more than 150 seminars for the ACA. At the 1993 International Conference in San Antonio, he was named "instructor of the year" for that organization and is a member of the International Fellowship of Certified Collection Executives. In January 1998 he was the recipient of the Kurt Swersky Innovative Leadership Award at the Leadership Forum of the American Collectors Association held at Snowmass, CO. He was a founding board member of the Northeast Pennsylvania Chapter of the International Credit Association. He currently serves on the ACA International Executive Committee as treasurer.

Blaine Rada

Blaine is a customer training manager for CMG Mortgage Insurance Company. In a typical year, he facilitates close to 100 training workshops for over 4,000 participants, in both live and webinar formats. Blaine joined CMG MI in 1997, following eight years with PMI Mortgage Insurance Co.

Blaine was named “America’s Greatest Thinker” in 2005 by winning the Great American Think-Off, a national philosophy competition, and in 2011 was accepted as a member of American Mensa.

Joni Lovingood

Joni is a senior risk management specialist for CUNA Mutual Group's credit union protection risk management department. In her position, Joni is responsible for assisting credit unions in identifying areas of risk in their operations and recommending appropriate controls to reduce exposures to loss. In addition, she educates and trains credit union staff and organizations in all areas of fraud prevention and risk management.

CANCELLATIONS
The last day for cancellations was March 21, 2010. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.