Understand the significant role you play in serving your member-owners.
Credit union employees are the voice and face of not only their brand but the credit union difference as well. While juggling member service, sales quotas, lending, staff issues and a myriad of other responsibilities, you are often not equipped to share our essential message who we are, and how we’re different. During this webinar, speaker Josh Allison will inspire with the story of the credit union movement in a relevant and compelling way.

Through this webinar, you will:

• Explore how to share the power of “Why”
• Learn how to create relevant relationships internally and externally
• Identify how to stop selling and start sharing
• Discover how to move your members from acknowledgement to advocacy

Just like in face-to-face classes, CUNA Webinars allow you to see and hear a presentation, ask questions of the instructor, and refer to handouts. You need only a speakerphone and computer with Internet connection. With a computer projection screen, it's easy to provide this training to a whole roomful of staff! When you register for an event, the connection information will be e-mailed to you 24-48 hours before the event. If you are registering for an event the day it is being held, please call 800-356-9655, ext. 4249 or e-mail training@cuna.coop for assistance.

Did you know...in addition to attending this event live, your tuition includes six months of unlimited access to the archived (recorded) event within 48 hours of the live event for your entire credit union. See the archived events available to you and your credit union.

CUNA Webinars use Adobe Connect to provide an interactive and convenient online learning environment. Whether you are a first time Adobe Connect user, or simply need a refresher, take a short tour. You'll learn how to effectively interact with the presenter and your peers during live webinars.

Can't attend at this time? Click here for the archived version.

This webinar is beneficial for all staff who interact with your credit union members.

Affiliation with CUNA/League is required for attendance.

Josh A. Allison, CUDE
Josh is the founder and chief ideator for Think Café, a credit union consulting company. When not consulting and speaking, you can find him fighting hard for our movement alongside you as the relationship development manager at Horizon Credit Union. From classroom to conference, Josh is a passionate public speaker who has been invited to present on a number of topics relating to youth outreach and relationship management. He has played an instrumental role in the evolution of Horizon's business development department - changing both the message and method to involve a branch-driven strategy.

Mr. Allison has assisted his credit union in being recognized for a number of awards including: the Junior Achievement Volunteer of the Year Award (2008), the Central Valley School District Meritorious Service Award (2009), the Moses Lake School District Excellence Award (2010), the WCUL Dora Maxwell Social Responsibility Award (2009), the WCUL Desjardin Award (2010) and an Honorable Mention for the national Desjardin Award (2010). He has also been cited in the Credit Union Times for his youth financial literacy efforts.

A Washington State native, he currently serves as the Eastern Washington vice chair of the Washington Credit Union League Youth Development Council (WCUL YDC) and as a Board of Director for Communities in Schools (CIS). Additional community involvement includes graduation from Leadership Spokane (a year-long program devoted to fostering servant leadership), the National Youth Involvement Board (NYIB), certification as a Credit Union Development Educator (CUDE) and church membership at Valley Real Life.

Cancellations received in writing (via fax 608-231-4327) before the end of business on March 7, 2012 are eligible for a refund of the amount paid minus a $50 administrative fee. No refunds will be granted for cancellation requests received after March 7, 2012. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.