Credit unions continue to face a rising tide of delinquent accounts and bankruptcies. In the current economic environment, these problems won’t go away overnight. During this 90-minute webinar, Harry Strausser, owner of Remit Corporation - a full service collection agency, will focus on communication skills, contact plans and how to work with your members and get the type of results you want to see in your collection efforts.

Through this webinar, you will:

• Learn what the most effective communication styles are and when they should be used during the collection process
• Learn the best practices for developing contact plans
• Understand the methods for getting the information you need from the member
• Develop ways to get past objections or non-payment, or broken promises
• Learn how to establish a “culture of paying”
• Understand why members become delinquent

Just like in face-to-face classes, CUNA Webinars allow you to see and hear a presentation, ask questions of the instructor, and refer to handouts. You need only a speakerphone and computer with Internet connection. With a computer projection screen, it's easy to provide this training to a whole roomful of staff! When you register for an event, the connection information will be e-mailed to you 24-48 hours before the event. If you are registering for an event the day it is being held, please call 800-356-9655, ext. 4249 or e-mail training@cuna.coop for assistance.

Did you know...in addition to attending this event live, your tuition includes six months of unlimited access to the archived (recorded) event within 48 hours of the live event for your entire credit union. See the archived events available to you and your credit union.

CUNA Webinars use Adobe Connect to provide an interactive and convenient online learning environment. Whether you are a first time Adobe Connect user, or simply need a refresher, take a short tour. You'll learn how to effectively interact with the presenter and your peers during live webinars.

Can't attend at this time? Click here for the archived version.

This webinar is beneficial for any staff that are new to the collection department. This webinar would also be a good refresher course for experienced staff in the collection department.

Affiliation with CUNA/League is required for attendance.

Harry Strausser, III


Harry is president of the Remit Corporation and Interact Training and Development where he oversees the operation of a full-service collection agency and coordinates the training programs of its educational subsidiary. Harry is active in both the Pennsylvania Collectors Association and ACA International in which he is a certified instructor. He has instructed more than 150 seminars for the ACA. At the 1993 International Conference in San Antonio, he was named "instructor of the year" for that organization and is a member of the International Fellowship of Certified Collection Executives. In January 1998 he was the recipient of the Kurt Swersky Innovative Leadership Award at the Leadership Forum of the American Collectors Association held at Snowmass, CO. He was a founding board member of the Northeast Pennsylvania Chapter of the International Credit Association. He currently serves on the ACA International Executive Committee as treasurer.

The last day for cancellations was July 18, 2011. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.