The current credit crunch is having a negative impact on many of your members, and your credit union is in a unique position to assist them. But, does your collections department have the know-how to help your members and your credit union weather the storm? From extensions to deferments and re-aging, to refinancing and short sales, there are numerous ways to work with members during this "financial crisis." However, your staff needs to know when and how to use the tools effectively.

This unique webinar combines regulatory and credit union perspectives on the best ways to achieve an effective and compliant loan modification program. Along with fellow attendees and the speakers, you'll examine the nuts and bolts of an effective real estate modification program as well as the regulatory best practices.

Just like in face-to-face classes, CUNA Webinars allow you to see and hear a presentation, ask questions of the instructor, and refer to handouts. You need only a speakerphone and computer with Internet connection. With a computer projection screen, it's easy to provide this training to a whole roomful of staff!

When you register for an event, the connection information will be e-mailed to you 24-48 hours before the event. If you are registering for an event the day it is being held, please call 800-356-9655, ext. 4249 or e-mail training@cuna.coop for assistance.

Did you know...in addition to attending this event live, your tuition includes six months of unlimited access to the archived (recorded) event within 48 hours of the live event for your entire credit union. See the archived events available to you and your credit union.

CUNA Webinars use Adobe Connect to provide an interactive and convenient online learning environment. Whether you are a first time Adobe Connect user, or simply need a refresher, take a short tour. You'll learn how to effectively interact with the presenter and your peers during live webinars.

Can't attend at this time? Click here for the archived version.

Credit Union Perspective

• Explore ways to identify and engage troubled real estate borrowers
• From re-aging to refinancing, understand the basics of real estate modification options
• Hear guidelines for creating the most effective internal loan modification process
• Understand quality assurance aspects of real estate modifications

Regulatory Perspective

• Understand the safety and soundness issues related to real estate loan modifications
• Obtain information on NCUA’s supervisory letter covering real estate loan modifications
• Hear about what hasn’t worked in loan modification programs from the regulators standpoint

This webinar is beneficial for the loan, financial counselor, and collections departments at your credit union. The knowledge gained will help your credit union staff work with members who are having problems meeting their financial obligations on their mortgages.

Affiliation with CUNA/League is required for attendance.

David Reed
Attorney, author, consultant and nationally recognized speaker, David is a partner in the law firm of Reed and Jolly, PLLC and founder of CU Doctor, a full service credit union consulting practice. Through Reed and Jolly, David provides guidance to credit unions concerning a variety of matters including the establishment and revision of credit union policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters and corporate governance.

David is particularly noted as an expert in the areas of credit union operations, bankruptcy and collections. He has been selected to train NCUA Field Examination and Audit Staff on numerous issues including ID Theft Red Flags, S.A.F.E Act, Third Party Contract Management and Bankruptcy matters.



Melinda Love
As a regional director for NCUA, Melinda is responsible for the oversight of the chartering program for federal credit unions and the examination and supervision programs for all federally insured credit unions in Alaska, Arizona, California, Colorado, Guam, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington and Wyoming. Previously, Melinda served as a NCUA regional director covering seven mid-western states. Melinda also served as NCUA’s deputy executive director, the principal advisor to the executive director on management and related matters, and the deputy director of the headquarters Office of Examination and Insurance.

The last day for cancellations was May 10, 2010. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.