CUNA Marketing Management School: Part 3

June 14–17, 2010
Orlando, FL

Cost: $1,395

CUNA Council members receive a $100 discount.

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About This Event

Make your credit union marketing 3D!
Three dimensional that is - by attending the three parts
of CUNA Marketing Management Schools.

Dimension 3: Innovate, Strategize, Lead
Jeff Rendel, lead speaker and facilitator, will guide you through CUNA Marketing Management School's 3rd dimension of marketing training.

When you attend this school, you will leave transformed! It's about innovating the way you approach your marketing efforts, rethinking how you align those efforts with the bigger picture, and reinventing how you personally lead the charge. During this school, you will gain insights from industry experts, learn best practices from your peers, and participate in facilitated discussions that will transform all of your efforts into success for your credit union. This event is in conjunction with the CUNA Marketing & Business Development Council.

Through CUNA Marketing Management School's 3rd dimension, you will:

  • Create practical habits of innovation and research into planning for your credit union's future products and services
  • Build marketing strategies and plans that support your strategic vision
  • Learn how to communicate in ways that increase support from all stakeholders including staff and volunteer at your credit union
  • Examine how to use data to help drive successful results
  • Identify how to lead your department in ways that increase staff engagement, add to staff development, and keep focus on the execution and implementation of your marketing plan
  • Grow as a leader for your career, credit union, and industry

KEYNOTE SPEAKER - BILL CAPODAGLI!
While studying credit union marketing trends, ideas and strategy in Disney's backyard, CUNA's 2010 Marketing Management School attendees will take their marketing efforts to Infinity & Beyond as they hear from Opening Keynoter, Bill Capodagli!


Bill Capodagli, best-selling author and internationally acclaimed keynote speaker will wow attendees as he presents Dreams & Dreamers: Walt Disney & the Pixarians based on the book, "Innovate the Pixar Way: Business Lessons from the World's Most Creative Corporate Playground."


Not only will attendees hear from Bill, they will receive a copy of his book, "Innovate the Pixar Way."
Hear Bill talk about his book!

"Details how this playful organization provides a working environment that encourages imagination, inventiveness, and joyful collaboration. If you dream of creating a more positive climate in your company, this book might just make your dreams come true."
—Ken Blanchard, author of One-Minute Manager and management expert

Looking for a great Father's Day event? When you attend CUNA Marketing Management School, you'll be minutes from Disney and the conference wraps up just a few days before Father's Day...think of the fun you'll have together by extending your stay and celebrating the Disney Way!


Location Information

CUNA Marketing Management School: Part 3: June 14–17, 2010

CUNA Marketing Management School: Part 1:  June 14–17, 2010

CUNA Marketing Management School: Part 2:  June 14–17, 2010


HYATT REGENCY GRAND CYPRESS HOTEL
1 Grand Cypress Blvd
Orlando, FL 32836-6734
Phone: (888) 421-1442
Fax: (407) 239-3000


Airline Information


Delta Airlines is pleased to offer special discounted airfare for CUNA. To reserve your tickets at the discounted rate, please visit www.delta.com/booking and enter meeting event code NM7EF. Then complete the booking process. Or, call Delta Meeting Network® Reservations at 800-328-1111, Monday through Friday, 7:30 a.m. - 7:30 p.m. (Central Time), and refer to File Meeting code NM7EF.

Shuttle and Airport Information
Arrive at Orlando International Airport. Available transportation options include:
Mears Transportation — 407-423-5566, Roundtrip - $33.00 / One way - $20.00. (Pickup baggage in lower area at airport, Hyatt Regency Grand Cypress is the first hotel drop off.) Other options include: Mears Towncar: $58.00 - One way OR Taxi is approx. $50 one-way (subject to change).

Preview the schedule

Preview the schedule

Session Descriptions

GENERAL SESSIONS

Dreams & Dreamers: Walt Disney & the Pixarians (Opening General Session)

Hear from Bill Capodagli, best-selling author and internationally acclaimed keynote speaker as he presents Dreams & Dreamers: Walt Disney & the Pixarians based on the book, “Innovate the Pixar Way: Business Lessons from the World’s Most Creative Corporate Playground.” Attendees will also receive a copy of this book. Bill will address attendees about how they can:

  • Dream Like a Child
  • Believe in Your Playmates
  • Dare To Jump in the Water & Make Waves
  • Unleash Your Childlike Potential

What’s a Credit Union? The Marketers Time to Shine (General Session)

Hear from: Randy Schultz, Mark Arnold, and Jeff Rendel
With bank bailouts, corporate bonuses, and a sluggish economy in the headlines, you have the perfect opportunity to shine a light on what makes credit unions the best choice for consumers. Through this fun, high-energy session, you’ll kick the week into gear by:

  • Meeting all three of the lead facilitators and begin networking with your peers
  • Answering the question, "What’s a Credit Union?"
  • Breaking out into teams and conduct market research
  • Brainstorming and developing a promotion that speaks to consumers

Idea Share & Networking Lunch (General Session)

Spark your next big idea through the idea share networking lunch! Through this session, you will have the opportunity to check out creative marketing materials and innovative give-a-ways that your peers have created.

See Your Marketing in a New Light – 3D Glasses Optional (General Session)

Hear from: Randy Schultz, Mark Arnold, and Matthew Purvix. Moderated by: Jeff Rendel
Have you ever wondered what you could have done to improve your marketing efforts? This unique session offers that chance. Bring recent marketing samples and allow three marketing experts to help you see your marketing in a new light. They will offer tips on what you could do to improve your pieces. This session will be playful, fun, entertaining, honest and beneficial to your credit union’s marketing efforts.

  • Hear constructive criticism on how a particular piece or campaign could have been better
  • Gain feedback from a panel of three distinct marketing professionals
  • Ask questions of the panel
  • Identify key principles to improve any future piece

Dimension 3: Innovate, Strategize, Lead Sessions

Master Mind Innovation

Come to this session ready to share one big idea that you’ve been mulling over and unable to pull the trigger on. Through this session, you will:

  • Collaborate with other attendees to identify new million dollar ideas for your credit union
  • Gain expansion, focus, tighter direction, and a network of partners to help you implement your innovative ideas when you return home

Macro Trends & Micro Strategies

Examine the most significant economic, demographic, and competitive factors affecting credit unions today. From there, you’ll get a chance to compare how your own marketing strategies can work in tandem with these trends to position your credit union for growth in the future. Through this session, you will:

  • Gain an overview of how national and regional trends are influencing the world in which credit unions operate

Creating Innovative Credit Union Offerings

In today’s economic climate, doing less with more has become the marketing/business development department's mantra. A key component to achieving more with less is innovation. Through this session, you will:

  • Gain innovative strategies that will help you create new or simply improved credit union offerings
  • Participate in a hands-on session, having fun, learning to innovate and you'll walk away with a fresh perspective and hopefully a few new innovative credit union offerings

Developing Marketing Strategies that Flow From Your Strategic Plan

A sound strategy will guide your credit union through what lies ahead. Through this session, you will:

  • Examine and discuss your credit union’s strategic plan
  • Identify the key components for the general development of strategies and design
  • Learn the best ways to prioritize ideas, resources, products, and services to support full credit union strategy

Measurement Do or Die

Illustrate how an abundance of data coupled with newer technologies are changing the credit union marketing landscape and are providing greater opportunity for the informed and savvy marketer. The importance of ROI and computing marketing effectiveness will be discussed in detail. Relevant case studies from within and outside the credit union industry utilizing multiple marketing channels will be presented. You will receive handouts of useful measurement tools, links and processes that you can take back to your credit union. Through this session, you will:

  • Learn how to allocate funds across various marketing efforts by finding your members’ attitudes & behaviors
  • Identify how to improve your marketing efforts across digital (search and social media), offline (TV, radio, newspaper, and direct mail), and PR channels by assessing their effectiveness
  • Examine business intelligence tools available to justify marketing budgets to senior management
  • Understand measurement techniques to supplement marketing decisions

Leading for Marketing Success

Managing the inter-departmental function of marketing, working with executives who are just as focused on results as you, and collaborating with your managers will be key to getting your job done. Through this session, you will:

  • Learn how to get your staff aligned with your strategy
  • Examine ways to sell your marketing plan up, down, and across your organization
  • Identify ways to gain feedback from your staff about marketing successes and areas for improvement
  • Explore ways to mentor and coach your staff while finding the leaders within the group to help them grow in their roles

Designing & Carrying Out Your Marketing Strategy

Create rationale, take action, and perform in manners that set you apart – developing particular personal and professional strengths. These exclusive strong suits take the place of worn-out, ineffective practices with worthwhile behaviors that yield impressive results – elite results making you more valuable, influential, indispensable, successful, and “headed for the top” – in and out of the office. Where some perceive the next rung on the ladder of success hard to get hold of, you know it is not coincidence. It is a straightforward result of your thinking, choices, and actions. Through this session, you will:

  • Learn how a well-planned, well-executed strategy that is continuously rethought, reevaluated, reorganized, reengineered, and reinvented will lead to elite results
  • Identify a process to redesign the leadership of your life and career from the inside out

Who Should Attend

Part III is for the experienced marketer, graduates of Part I & II, and anyone looking to gain knowledge in these critical areas. This course is tailored to those who wish to update their strategic credit union marketing skills and find out what's hot in the marketing world. You may attend Parts I, II, or III in any order; there are no prerequisites.

Affiliation with CUNA/League is required for attendance.

CPE Credits

CPE Credits

What past attendees say

"The networking opportunities gave me plenty of ideas for new promotions and various ways to reach target markets (including more effective ways to use the internet to reach the younger generations). Jeff Stephen's session helped me identify ways to overcome our branding struggle and become recognizable among the competition. Thanks for a great week in Seattle!" --Gina Williams, CEO UARK Federal Credit Union (2008)

"It not only brought new ideas and direction for me but it gave me excitement again in my job and sent me back fired up with new ideas and direction! The networking was great and I've benefited tremendously from it! The diversity of CU's from all the different states was a plus!" (2008)

"This program really opened my mind to brand new ideas and ways to market our Credit Union to a broader audience. I came home with a lot of new ideas that has also transformed the thinking of our management team." --Toby Hayes (2008)

"Overall, the three-year program was very helpful to me. It got me thinking more strategically. I would recommend it to all CU marketers."

"This program gave me time to get away and think outside of the box. It really helps to take a moment to review how and why we do the things we do." (2007)

"I benefited by talking with other credit union's, sharing success stories, and learning from failed campaigns that other credit union's attempted." (2007)

Speakers

Bill Capodagli

Bill is a dreamer, castle builder, storyteller, and playround wizard. With more than three decades of dominion cogitating (aka management consulting), Bill has opined with many of the largest corporate kingdoms in the world as well as some of the smallest local serfdoms. Bill’s renowned storytelling talent was acknowledged when his first book (co-authored with Lynn Jackson), The Disney Way: Harnessing the Management Secrets of Disney in Your Company, was recognized by Fortune Magazine as a "Best Business Book." Bill also coauthored the enormously popular The Disney Way Fieldbook: How to Implement Walt Disney's Vision of "Dream, Believe, Dare, Do" in Your Company and Leading at the Speed of Change. Bill’s playground wizardry is authenticated in his latest collaboration - Innovate the Pixar Way – Business Lessons from the World’s Most Creative Corporate Playground..
Prior to co-founding his own playground, Capodagli Jackson Consulting in 1993, Bill held managerial positions at the consulting firms of AT Kearney and Ernst & Whinney (now Ernst and Young). From 1991-1993, Bill helped the University of Southern Indiana launch their business consulting initiative and began teaching the The Disney Way principles to an international client base. During the past decade, Bill has become one of the most recognizable storytellers (aka keynote speakers) on the cultures of Disney and Pixar, enlightening audiences with Walt Disney's original success formula, “Dream, Believe, Dare, Do”, that is transforming both entrepreneurial and Fortune 500 companies alike.


Randy Schultz

Randy is vice president of marketing for Weber Marketing Group, a strategic branding and marketing consulting agency focused on the financial industry. He has more than 25 years of financial marketing experience, and now acts as a mentor to others looking to elevate their knowledge of the industry and how to reach their target markets. Having worked as a marketing vice president, advertising agency principal and creative director has kept Randy uniquely focused on creating leading-edge solutions within the credit union industry.

As part of the Weber Marketing Group team he has helped create new corporate names and identities for many of the leading credit unions, including: John Deere Community Credit Union, now Veridian, Credit Union Central Falls, now Navigant, Elkhart County Farm Bureau Credit Union, now InTerra, Government of Guam Employees Federal Credit Union, now coast360, and others across the US and Canada.


Jeff Rendel

Jeff is president of Rising Above Enterprises and offers a wealth of knowledge in the financial services marketplace. He works with associations and professionals who want greater professional growth, as well as financial services providers who want deeper market penetration. His mission is to develop excellent leaders – in life, on the job, for your members and for your credit union. Jeff has experience as a federal regulator, financial executive and congressional lobbyist.


Mark Arnold, CCUE

He is president of On the Mark Strategies, a consulting firm specializing in branding and strategic planning. Not a mere consultant, Mark partners with credit unions and organizations to help achieve their desired strategic goals. He has worked with financial institutions ranging in size from $32 million to $1.8 billion. Prior to founding On the Mark Strategies, Mark served as senior vice president for a multi-million dollar financial institution in Dallas. He oversaw and planned strategies for multiple departments, including marketing, business development, human resources, training and customer investments.

Mark is the author of “Think Huge: How To Elevate Your Life and Your Business”,“My Best Service Ever” and “Marketing Across the Generations: Gen. X”.


Matthew Purvis

Matthew is CEO of Burley Design Cooperative and had developed innovative planning tools and marketing and sales strategies for the award-winning, Eugene, Oregon-based bicycle products manufacturer. He was named one of Oregon’s top 20 rising business leaders by Oregon Business Magazine. He is passionate about the cooperative movement, business strategy and differentiation, leadership and sales development, and branding. Prior to joining Burley Design Cooperative, Matthew worked in radio advertising sales, political campaign management, as a partner in one of Chicago’s largest bicycle retailers, and as a bicycle messenger.


Abel Rajan

Abel is a dynamic speaker whose extensive experience includes creating and implementing measurement plans for some of the world’s best companies. He has developed analytics programs in nearly every major industry, from financial to high tech to healthcare. He has spoken to numerous executive and senior marketing audiences from companies such as Verizon, Intel, Novartis, and Exxon-Mobil, helping all stakeholders understand the value of measurement to their organizations.

In 2009 Abel joined HealthEd, a leading healthcare marketing agency, as director of analytics to manage measurement of client marketing efforts. Previously he worked at McCann Worldgroup and marketRx, where he measured marketing effectiveness across multiple channels, led sales force optimization efforts, and consulted with diverse clients on market-mix modeling, including Exxon-Mobil and Johnson & Johnson.

He teaches a framework for understanding analytics while also tackling detailed issues in measurement including: CRM and direct response marketing, behavior modeling, market research, database management, sales force optimization, SEO/SEM planning, eRM and web analytics, and market mix modeling.


Steve Rodgers

Steve is the Editorial Director for the Credit Union National Association and has spent 30 years covering the credit union movement — from political issues to research trends. He now serves as editor of Credit Union Magazine and CUNA’s Environmental Scan — CUNA's print and online publications which provide credit union leaders the tools, information and perspective they need to achieve superior performance.

In addition to his present responsibilities, Steve has handled a variety of editorial assignments for CUNA, including editor of Credit Union Directors Newsletter, as well as managing CUNA's technical publications. He also spent three years with CUNA Mutual Group's public relations department. He has been writing about credit unions and the credit union movement for more than 25 years.


Anne Legg

Anne is vice president of Marketing for $167 million/ 20,500 members Cabrillo Credit Union in San Diego, California. Anne’s responsibilities include all aspects of marketing, specifically e-commerce, market research, strategic planning, quality, brand management and public relations. She has more than 17 years in marketing communications with 11 years of them spent in the credit union industry. Her efforts have won numerous awards from CMBDC, CUES and MAC as well as from the California/Nevada Credit Union and the San Diego Better Business Bureau. Anne is also chair of the CUNA Marketing & Business Development Council.


Scholarships Now Available!

Scholarships Now Available!

The CUNA Marketing & Business Development Council offers a scholarship each year to one eligible individual. Applications and supporting documents must be received by April 8, 2010. Learn more or apply for a scholarship here.

Cancellations

The last day for cancellations was June 6, 2010. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.

For more program content information, call 800-356-9655, ext. 4249, or e-mail training@cuna.coop.

For registration questions, call 800-356-9655, ext. 4400, or e-mail reginfo@cuna.coop.




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