Take steps to ensure that your credit union is never an easy target for scams, robberies, internal fraud, and identity theft. Learn what you can do to raise the level of protection for your credit union and your members!

Gain an in-depth look at the threats from internal fraud, robbery, scams, identity theft, and online fraud. Work on a nuts-and-bolts checklist for establishing or updating your credit union's security plan.

Plus! The Federal Trade Commission and the NCUA will present at the Security & Fraud Institute! The Federal Trade Commission will be discussing methods your credit union can implement to protect your member's sensitive information and the NCUA will discuss regulations that impact your credit union's security operation. Don't miss this great opportunity to hear these topics!

Get your questions answered:
· What are the most important items to include in my credit union's security plan?
· How can I reduce the potential for workplace violence?
· How should my credit union respond when a member becomes a victim of identity theft?
· How can I best prepare credit union staff for the possibility of a robbery?
· What can I do to reduce my credit union's online risks?
· What are the regulations and NCUA requirements for security operations?
· What should I cover in an identity theft education program for members?

Interested in attending one or more days, but not the complete program? Just contact us at training@cuna.coop or call 800-356-9655, ext.4249 to hear a complete list of the options we have available.

CUNA Robbery & Fear Seminar:  October 17, 2010

CUNA Security & Fraud Institute: October 17–21, 2010

CUNA Security & Fraud Expert Certification Institute:  October 17–21, 2010

Preview the schedule

“That’s Not What I Said” — Skills to Detect Deception

• Discover the components of crime triangles
• Establish what the indicators of fraud are and recognize red flags of fraud
• Become skilled at asking the right questions

Administering the Policies & Procedures of a Security Operation

• Gain an overview of the key elements necessary for administering a successful, comprehensive security operation
• Understand strategies for educating management as to the importance of security
• Identify ways to institute a “team approach” to security

Elderly Fraud

• Learn what defines elderly fraud
• Recognize the “red flags” of fraud that target the elderly
• Organize your fraud prevention strategies to adapt to unique features against elderly fraud

Robbery Policies, Procedures & Training

• Identify the key activities that should take place before, during, and after a robbery
• Learn and practice witness identification techniques that are easily transferable back to your credit union
• Understand the trauma associated with robbery and methods for helping employees recover more quickly

Mobile Banking Today

• Establish what the trends are in mobile phones, smartphones, and mobile gadgets
• Discuss the trends in mobile banking and establish the pros and cons
• Learn about fraud issues connected to mobile banking
• Establish methods that can be used to prevent fraud when using a cell phone

Top 10 Information Security Threats to Your Credit Union

• Discuss the top information security threats to credit unions and hear real world examples of each threat
• Learn what technologies and solutions can be used to mitigate information security risks

Workplace Violence

• Gain a better understanding of the different types of workplace violence that can take place at your credit union
• Identify the signs that can lead to early identification of people prone to commit violent acts
• Learn what your credit union can do to create the safest workplace
• Review procedures to use for violent acts: bomb threats, kidnapping, violence with a weapon, and harassment

Threats to Credit Unions from Careless & Untrained Employees

• Learn why careless employees cause four times the number of breaches over malicious employees
• Discuss what technologies and solutions you can employ to limit your exposure to one of your credit union’s biggest security threats

Internal Fraud in the Current Economy

• Learn how to enhance internal fraud detection using technology
• Examine the most common types of credit union fraud
• Review human resource risks associated with internal fraud terminations

Safe & Secure: Teaching Employees to Think Like a Security Officer

• Identify five techniques of building security awareness for all employees
• Establish the key security issues for a credit union and strategies to communicating this information to all levels of employees

Conducting an Investigation

• Establish practices to use during internal and external fraud investigations
• Explore interviewing techniques to use during an investigation
• Gain a better understanding of whether the fraud can be considered a bondable claim

Fraud Trends Today & Future Trends

• Establish the macro issues affecting fraud trends
• Establish the fraud trends for 2010
• Learn how to protect your members’ accounts from fraud by using multiple methods

NCUA Update on Regulations for the Security Operation

• Establish which regulations are impacting security operations today
• Learn the key points that NCUA will address when conducting an audit, so that policies and procedures can be implemented to meet the current regulation requirements

Security Best Practices Panel Discussion

• Discuss the current challenges that your credit union faces today
• Network with your peers about security issues

Enterprise Risk Management

• Explore the basic principles of Enterprise Risk Management (ERM)
• Identify opportunities where your credit union can use ERM
• Learn how ERM can improve your credit union operations
• Discover how to overcome the challenges of ERM

Protecting Sensitive Information: A Data Security Overview

• Hear an overview of credit unions’ legal obligations to secure data under federal law
• Discuss the statutes and rules the FTC enforces which relate to data security
• Learn the key principles to follow in order to reduce your risk of experiencing a data breach
• Listen to examples of known security vulnerabilities (P2P, SQL injection) and describe the FTC’s actions either through enforcement cases or other outreach

Breaking the Rules: The Evolution of Anti Money Laundering (AML) Systems

• Discuss the evolution of AML from manual processes to core system reports
• Learn how to embrace AML to create a more efficient work process by reducing redundancy while detecting more instances of financial crime

Social Engineering & ID Theft

• Discuss real world examples of how “offenders” can enter into your credit union completely undetected
• Learn simple ways to teach employees how to spot social engineering attempts
• See how your members are targeted and what you can do to help protect them

Affiliation with CUNA/League is required for attendance.

CPE Credits

"Attending the Security Institute has given me a fresh new look at everything involved in Security. When you first hear security its automatic to think, cameras, the vault and law enforcement. In reality, security touches every part of the organization. These classes put that into perspective and has enabled me to more effectively communicate with Senior Management and put things in place to protect our membership." (2008)

"I thought the information was real, relevant and in touch with what happens in the financial world. All speakers brought knowledge to the table, but most importantly, they provided us with real life examples and hands on experience. All of this made this the perfect security training." ~ Marco Alvarez. (2008)

"The robbery simulation will jolt you into consciousness! It is not easy to create policies and procedures for a subject that you have never actually been involved in. This re-enactment helped to bring out the little things we may forget to include in the policy/procedures. I realized several points that needed to be added to ours. Great job, keep up the good work!"

"I am not new to the financial industry but I am new to this end of it. Working as a Security Officer and in a Credit Union is a recent change for me, so I got a lot from this seminar, both personally and professionally. Thank you for a great experience-see you next time." ~Renate Scott, Arkansas Federal Credit Union (2007)

Ron Canham

Jim Rechel

Deborah Humbert

Jim Stickley