Empowered to take action! Every member walking into a branch and every call to your credit union presents an opportunity to deliver exceptional service, while simultaneously offering a circumstance to prevent a robbery. It's all in the attitude with which those interactions are approached that make the difference between a branch that is successful and one that may be targeted by those with ill intent.

Based on the direct investigation of more than 1,000 robberies and fraud investigations, and his detailed analysis of FBI data regarding tens of thousands of robberies and fraud, former FBI agent and bank executive, Jim Rechel, will change your mind about the role of member service and deterring robberies through analysis of the most recent robbery trends and headline events.

Is your security program up to the task? Join us to find out in this fast paced introduction to current robbery trends and prevention strategies.

During this audio, you will:

• Discuss trends and tips from an analysis of the robberies recently committed
• Measure the prevention, deterrence, and response protocols of financial institutions
• Learn more about the details that go beyond the headlines
• Identify information that will enhance your robbery prevention program
• Review the components of operation "safecatch"

Thinking about attending the CUNA Security & Fraud Institutes in Tempe, AZ? Attend this audio and get a sneak peek! Hear from Jim Rechel as he discusses information that will also be offered at the CUNA Security & Fraud Expert Certification Institute, October 17-21, 2010.

CUNA archived events enable staff to pick up new skills and keep up with daily responsibilities. Hearing the archived audio conference will enable you to hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. The archived event is made available within 48 hours of the live event. Please note: The same username and password you use to register will be used to access your archived event.

This audio was offered live on
August 19, 2010

Access this archived audio

This audio will provide valuable information for member service representatives, fraud investigators, and operations, security, and frontline staff.

Affiliation with CUNA/League is required for attendance.

Jim Rechel

Jim is president of The Rechel Group, Inc., a risk-consulting firm. Over the last 15 years, he has conducted seminars for more than 1,000 professional organizations. He is a Certified Financial Security Officer and on the board of The Institute for Criminal Justice Education. Previously, Jim was vice president for a financial institution in Cincinnati, where he held positions in retail, lending and as security director. He was also a special agent with the FBI for three years.

The last day for cancellations was August 11, 2010. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.