Bankruptcy

• Bankruptcy History and Court Structure
• Bankruptcy Basic Concepts
• Bankruptcy Documents
• Bankruptcy Immediate Issues
• Bankruptcy Abuse and Recoveries
• Bankruptcy Do's and Don'ts

Compliance

Credit Union Orientation

HR Staffing And The Law

Interpersonal Skills And Career Building

• Basic Communication Concepts
• Communicating the 3 Cs
• Advanced Verbal and Nonverbal Skills
• Telephone Communication Skills
• Communicating Effectively with Difficult People

Management Skills And Managing Employee Performance

• The Nature of Conflict
• Types of Conflict
• Organizational Culture and Conflict
• Acting to Resolve Conflict
• Applying Conflict Prevention Tools

Marketing

Member Services And Accounts

• What is Member Service?
• Not for Profit, Not for Charity, But for Service
• Building Member Service Skills
• Technology as a Member Service Tool
• Member Service Challenges

• Currency Facts and Features
• Handling and Organizing Cash
• Checks and Share Drafts
• Detecting Bad Checks and Drafts
• The Clearing Process
• Additional Negotiable Instruments

• Today's Professional Teller
• Credit Union Basics
• Managing the Teller Station
• The Balancing Act
• Handling Negotiable Instruments

• Member Accounts
• Savings Accounts
• Checks and Share Draft Accounts
• The Fundamentals of Lending
• Electronic Member Services
• Additional Credit Union Services

Political Affairs

Sales

• Introduction to Sales
• Plan for Successful Sales
• Recognize Needs
• Inquire and Listen
• Describe Benefits
• Expedite the Sale

Security

• Introduction to Security
• Security Systems and Procedures
• Emergency and Disaster Preparedness
• Identifying Suspicious Activity
• Robbery: Actions, Reactions, and Coping Skills
• Executing Security Procedures

Technology

• Recognizing the Importance of Technology
• Putting Members at the Center of Their Finances
• Using 21st Century Lending Centers
• ATMs, Debit Cards, and Credit Cards
• Understanding Internet Financial Services
• Keeping Pace with Innovation