CUNA's CU Advance Program Course Listing

Accounting, Budgeting, And Finance
A1013		Reconciling Records Cash Accounts Share Draft Accounts Credit and Debit Cards ACH Payments Investments	Online	S1315
Bankruptcy
A1006		Bankruptcy and Court Proceedings, 3rd edition Bankruptcy History and Court Structure Bankruptcy Basic Concepts Bankruptcy Documents Bankruptcy Immediate Issues Bankruptcy Abuse and Recoveries Bankruptcy Do's and Don'ts	Online	S400
Business Math
A1000		Business Math: Lending and Credit Basic Lending Concepts and Calculations Closed-End Loans Helping Members Compare Rates and Loans Loan Ratios Mortgage Loans Open-End Credit	Online	S1306
A1001		Business Math: Share and Deposit Accounts Basic Math Definitions Share Account Dividends Account Balances and Dividend Calculations Dividend Compounding and Annual Percentage Yield (APY) Helping Members Reach Savings Goals	Online	S1307
Collections
A1014		Applying Collection Practices Credit and Collections Credit and Collection Policies Developing a Collections System Early Warnings and Final Actions Legal Action and Outsourcing Alternatives Best Practices	Online	S1316
Credit Union Orientation
A1004		Introduction to Credit Unions The Credit Union Difference Member Service: The Core of Credit Unions What is the Credit Union Movement? A Tradition of Community Involvement You and Your Credit Union	Online	S1304
HR Staffing And The Law
A1019		Recruiting Today’s Employee Challenges of Recruiting in the 21st Century Employment Law Preparing for Recruiting Preparing for the Interview Conducting the Interview Candidate Evaluation and Selection	Online	M40
A1020		Managing Today’s Employees Introduction to Managing Today's Employees Managing Employee Performance Managing Employee Success Building Your Bench Employee Retention HR Law and Today's Employees	Online	M41
A1021		Difficult Human Resource Issues Defining Difficult Human Resource Issues Sexual Harassment Addressing Performance Recognition, Rewards, and Compensation Workplace Diversity	Online	M42
Interpersonal Skills And Career Building
A1003		Business Communication Skills Basic Communication Concepts Communicating the 3 Cs Advanced Verbal and Nonverbal Skills Telephone Communication Skills Communicating Effectively with Difficult People	Online	M37
A1018		Transitioning to Trainer Introduction to the Adult Learner Designing a Curriculum for Learning Designing Active Learning Learner-Centered Learning Strategies Honing Your Presentation Skills A Blended Approach to Learning	Online	M39
A1028		Transitioning to Trainer II Revisiting and Revising Your Training Plan Multi-Sensory Learning Levels of Learning Learner Retention and Motivation Fine-Tuning Your Presentation Skills The Art of Facilitation	Online	M43
Lending And Loan Processing
A1010		Servicing Mortgage Loans Types of Mortgage Loan Programs Regulatory Compliance Loan Servicing Servicing Payments Insurance, Taxes, and Escrow Accounts Collections and Delinquent Loans	Online	s1312
A1011		Preparing Loan Documents The Lending Process Laws and Regulations Interview and Application Loan Underwriting Loan Decisions and Closing	Online	s1313
A1012		Maintaining Loan Documents Basic Record Filing and Maintenance Loan Documents Overview File Retention Policies and Procedures Loan Documents as Member Service Tools Loan Auditing	Online	S1314
A1034		Consumer Lending Characteristics of Credit Laws and Regulations The Lending Process Consumer Lending Products Building Lending Relationships	A1034
R104G		SAFE Act & Mortgage Licensing A Nationwide Registry Credit Union Requirements Employee Requirements The Registration Process	R104G
S410		Mortgage Lending	Online
Management Skills And Managing Employee Performance
A1016		Resolving Employee Conflict The Nature of Conflict Types of Conflict Organizational Culture and Conflict Acting to Resolve Conflict Applying Conflict Prevention Tools	Online	M38
A1022		Encouraging and Instilling Member Service in Others Member Service in Today's Environment Building Teams through Communication and Trust Creating Enthusiasm for Learning and Improvement Encouraging Cooperation in Others Motivating Service Excellence in Others	Online	S1318
A1023		Aligning Your Department With CU Strategy Introduction to the Bigger Picture Problem Solving and Decision Making Scheduling and Delegation Process Improvement Teamwork	Online	S1319
A1031		Leading Your Team	Online	M44
Marketing
A1033		Credit Union Marketing Fundamentals	A1033
Member Services And Accounts
A1005		Professional Member Service What is Member Service? Not for Profit, Not for Charity, But for Service Building Member Service Skills Technology as a Member Service Tool Member Service Challenges	Online	S1308
A1024		Money and Negotiable Instruments Currency Facts and Features Handling and Organizing Cash Checks and Share Drafts Detecting Bad Checks and Drafts The Clearing Process Additional Negotiable Instruments	Online	S1322
A1025		Frontline Basics Today's Professional Teller Credit Union Basics Managing the Teller Station The Balancing Act Handling Negotiable Instruments	Online	S111
A1026		Managing Member Accounts Member Accounts Savings Accounts Checks and Share Draft Accounts The Fundamentals of Lending Electronic Member Services Additional Credit Union Services	Online	S1311
A1027		Call Center Service Skills Today's Call Center Positive Communication Skills Dealing with Repetitive Tasks Tools and Technology Handling Special Situations Call Center Coaching	Online	S1321
A1029		Guiding Members Through Economic Challenges National, Local and Personal Economies Budgeting Basics The Savings Habit Understanding Consumer Credit Helping Members with Severe Financial Problems Member Service More Than Ever	Online	S1323
A1030		Serving Credit Union Members Supporting Your Credit Union’s Professional Image Professional Service Basics Handling Members’ Financial Business Using Technology to Provide Member Service Relating to Diverse Members Resolving Conflicts	Online	S21
A1032		Your Role in Growing Membership The Importance of Growing Membership The Role of Branch Employees in Growing Membership The Role of Call Center Employees in Growing Membership Membership Growth is Everyone's Job: A Role for Every Department Leading for Membership Growth: The Role of the Executive Team Membership Growth Strategies for the Future	Online	S1324
S1322		Money and Negotiable Instruments	A1024	Print
Sales
A1002		Credit Union Sales Introduction to Sales Plan for Successful Sales Recognize Needs Inquire and Listen Describe Benefits Expedite the Sale	Online	S1305
Security
A1008		Security Procedure Protocol Introduction to Security Security Systems and Procedures Emergency and Disaster Preparedness Identifying Suspicious Activity Robbery: Actions, Reactions, and Coping Skills Executing Security Procedures	Online	S1309
A1015		Recognizing Emerging Fraudulent Practices Introduction to Recognizing Emerging Fraudulent Practices Cyber Fraud Plastic Card Fraud Other Types of Fraud Security Technology Best Practices	Online	S1317
Spanish
A1007		Spanish for Tellers The Latino Culture and Your Credit Union Spanish Foundations and Member Greetings Basic Credit Union Terms and Phrases The Spanish Calendar Numbers, Coins, and Currency Transactions with Spanish-Speaking Members	Online
A1017		Credit Union Spanish: Applying the Basics Building Blocks Using Verbs Asking Questions Using Object Pronouns Present Perfect Tense	Online
Technology
A1009		The Critical Role of Technology in Credit Unions Recognizing the Importance of Technology Putting Members at the Center of Their Finances Using 21st Century Lending Centers ATMs, Debit Cards, and Credit Cards Understanding Internet Financial Services Keeping Pace with Innovation	Online	S630

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