Creating Member Loyalty

Creating Member Loyalty^TM

Getting Started

A three-phase implementation for multi-faceted success

Achieving the programs ambitious goals requires a sound implementation strategy. The general program implementation process involves three phases.

Planning
A key stakeholders meeting begins the process, and is followed by assessments and field research to help fine-tune the training focus. Support issues are then addressed, and the program’s roll-out strategy and validation criteria is established.

• Organizational Alignment

• Roles & Responsibilities

• Comprehensive Training Components
Implementation
In this phase, internal credit union trainers are certified. Marketing and communications targeted at your staff are created and distributed and a master training schedule is developed. Baseline information is gathered for ongoing evaluation, and training for targeted groups is delivered.
Evaluation & Revision
The final phase ensures the quality of the program’s delivery. An ongoing management review of the organization support is completed, and results are validated. An action plan for continued improvement is developed and implemented.

The implementation process is simple and straightforward. To learn more contact us or call 800-456-0543. We’ll be happy to answer your questions and show you how easy it is to bring the training system to your credit union.

100% Guarantee
CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

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