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Previously Recorded Webcast
Creating Member Loyalty™ Webcast
Recorded on Thursday, November 10, 2011
Service has always been the true differentiator between credit unions and other financial institutions. Building on this distinctive strength, Creating Member Loyalty is designed to help credit unions serve members better and increase your bottom-line. The programs help to initiate a change of both individual and organizational behavior throughout your credit union, helping you cultivate a sales culture that exceeds your members' expectations.
View this webcast to discover how your credit union can harness the power of Creating Member Loyalty at your credit union. Trainers, executive team members, sales/branch managers or anyone responsible for sponsoring/driving sales and service in your credit union will benefit from this information.
Who will you hear from? During this webcast, you will hear from Carla Schrinner, master trainer for Creating Member Loyalty at the Credit Union National Association (CUNA). Carla has coached, trained and certified more than 350 credit union trainers. She's conducted participant training for credit unions both here in the U.S. and internationally in a number of programs and has designed and developed custom training solutions for credit unions. Carla has been active in training and staff development for nearly 30 years, 18 of those working exclusively with credit unions through CUNA and CUNA Mutual Group.
Carla is also responsible for consulting with credit unions to help implement and drive the training solutions in her role as implementation manager. She works regularly with credit union's senior teams to ensure that the programs effectively meet their business strategy.
To view the webcast, simply fill in your contact information and click the "Take me to the webcast" button. The webcast will appear on your screen and the audio will play through your speakers. You will have access to pause, stop, rewind and fast-forward the recording. No password is required to play this recording. (Please use Internet Explorer to view the recording).
