CPDOnline offers more than 300 online credit union courses designed to help the credit union staff, managers, and volunteers build credit union compliance, management, lending, member service, marketing, human resources, and other skills through interactive courses and follow-up exams.

Take a look at the variety and depth of our available courses below. Click on individual course titles for more information. To view sample courses and exams, click here.

CPDOnline Course List

Interpersonal Skills and Career Building
	FC127P	Alternative Forms of Identification and Documentation (Training on Demand)
	A1003	Business Communication Skills Basic Communication Concepts Communicating the 3 Cs Advanced Verbal and Nonverbal Skills Telephone Communication Skills Communicating Effectively with Difficult People
	S1303	Communication and Telephone Skills
	S1000	Develop A Career Plan
	S1110	Helping Members Understand and Solve Problems
	FC126P	Hispanic Immigration (Training on Demand)
	M15	Interpersonal Skills: Understanding Your Effect on Others
	S520	Interpersonal Skills: Understanding Your Impact on Members
	FC118P	Introduction to Credit Union Ethics (Training on Demand)
	S1020	Make Work Manageable
	FC105P	Subject Matter Expert to Trainer (Training on Demand)
	S1302	Transitioning from Staff to Management
	A1018	Transitioning to Trainer Introduction to the Adult Learner Designing a Curriculum for Learning Designing Active Learning Learner-Centered Learning Strategies Honing Your Presentation Skills A Blended Approach to Learning
	A1028	Transitioning to Trainer II Revisiting and Revising Your Training Plan Multi-Sensory Learning Levels of Learning Learner Retention and Motivation Fine-Tuning Your Presentation Skills The Art of Facilitation
	S1100	Working Effectively with Difficult Members and Staff
	S1010	Write Effectively

Lending and Loan Processing
	A1034	Consumer Lending Characteristics of Credit Laws and Regulations The Lending Process Consumer Lending Products Building Lending Relationships
	S210	Lending Products and Regulations
	S700	Loan Interviewing
	S420	Loan Marketing
	S720	Loan Servicing
	S710	Loan Underwriting
	A1012	Maintaining Loan Documents Basic Record Filing and Maintenance Loan Documents Overview File Retention Policies and Procedures Loan Documents as Member Service Tools Loan Auditing
	S410	Mortgage Lending
	A1011	Preparing Loan Documents The Lending Process Laws and Regulations Interview and Application Loan Underwriting Loan Decisions and Closing
	R104G	SAFE Act & Mortgage Licensing A Nationwide Registry Credit Union Requirements Employee Requirements The Registration Process
	A1010	Servicing Mortgage Loans Types of Mortgage Loan Programs Regulatory Compliance Loan Servicing Servicing Payments Insurance, Taxes, and Escrow Accounts Collections and Delinquent Loans
	S200	The Lending Process

Marketing
	A1033	Credit Union Marketing Fundamentals

Supervisory Committee II
	V303	The Supervisory Committee's Role in Due Diligence

Volunteer
	V415	Asset-Liability Management for Directors
	V409	Financial Management
	V02	Financial Reports for Volunteers
	V01	History and Philosophy for Volunteers
	V03	Managing Risk
	V305	The Basics of Risk Assessment for Volunteers
	VC106P	Training on Demand: 10 Ratios Every Volunteer Should Know
	VC102P	Training on Demand: A Board Governance Approach: What to do When Things Go Wrong
	VC107P	Training on Demand: Assessing the CEO Training on Demand
	VC101P	Training on Demand: Bank Secrecy Act for Volunteers
	VC120P	Training on Demand: Business Continuity Planning for Volunteers
	VC118P	Training on Demand: Communications Strategies for High Performing Volunteers
	VC109P	Training on Demand: Credit Union Growth Strategies
	VC116P	Training on Demand: Effective Governance: An Overview
	VC119P	Training on Demand: How to Think About Strategic Planning
	VC112P	Training on Demand: Local Involvement: Marketing Strategy and Community Benefit
	VC114P	Training on Demand: Overseeing the Annual Audit by Outside Parties
	VC110P	Training on Demand: So, You Have a Community Charter…Now What?
	VC111P	Training on Demand: The Basics of Internal Controls
	VC104P	Training on Demand: The Basics of Risk Assessment
	VC108P	Training on Demand: The Directors' Role When Complaints are Filed Against Senior Management
	VC105P	Training on Demand: The Supervisory Committee’s Role in Finding Fraud
	VC103P	Training on Demand: The Volunteer's Role in Managing 3rd Party Relationships
	VC113P	Training on Demand: Understanding the Audit Report
	VC117P	Training on Demand: Volunteer Self-Evaluations
	VC121P	Training on Demand: What the CU Volunteer Needs to Know About Harassment in the Workplace
	V428	Understanding the Audit Report

Additional online training courses will be developed in the near future based on your needs and interest. Feel free to send your suggestions to training@cuna.coop.

For more information, call 800-356-9655, ext. 4072, or e-mail.

100% Guarantee
CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full refund or credit.