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Self-Study

New Course Releases

CUNA Center for Professional Development continually adds new course options to enhance your learning experience. These NEW courses enhance our self-study education options.

Released in 2009

Call Center Service Skills (online)
Checking Accounts (online)
Checking Accounts (Spanish version) (online)
Credit Management (online)
Credit Management (Spanish version) (online)
Difficult Human Resource Issues (print)
Home Buying (online)
Home Buying (Spanish version) (online)
ID Theft (online)
ID Theft (Spanish version) (online)
Money and Negotiable Instruments (print)
New Car Buying (online)
New Car Buying (Spanish version) (online)
Recognizing Emerging Fraudulent Practices (online)
Training on Demand: ACH Compliance and IAT Implementation (online)
Training on Demand: Identity Theft: Red Flags (online)
Training on Demand: Plastic Card Fraud Training (online)
Training on Demand: Right to Financial Privacy (online)
Training on Demand: The Credit Union Difference (online)
Transitioning to Trainer (print)
Transitioning to Trainer II (online)

Released in 2008

Aligning Your Department With CU Strategy (online & print)
Campaign Involvement (online)
Communicating the Credit Union Difference (online)
Couples and Money Coach (online)
Couples and Money Coach (Spanish version) (online)
Credit Union Spanish: Applying the Basics (online)
Difficult Human Resource Issues (online)
Direct Lobbying at the Grassroots Level (online)
Encouraging and Instilling Member Service in Others (online & print)
Frontline Basics (online)
Managing Member Accounts (online)
Managing Today's Employees (print)
Money and Negotiable Instruments (online)
Public Affairs and Communication Strategies (online)
Recognizing Emerging Fraudulent Practices (print)
Reconciling Records (print)
Recruiting Today's Employee (print)
Resolving Employee Conflict (print)
Training on Demand: Bank Secrecy Act for Front-Line Staff (online)
Training on Demand: CU Sales: Inquiring and Listening (online)
Training on Demand: Money and Negotiable Instruments (online)
Training on Demand: Office of Foreign Assets Control (online)
Training on Demand: Regulation CC (online)
Training on Demand: Robbery: Actions, Reactions, and Coping Skills (online)
Training on Demand: Sexual Harassment (online)
Training on Demand: Subject Matter Expert to Trainer: Training Basics (online)
Transitioning to Trainer (online)
Used Car Buying Coach (online)
Used Car Buying Coach (Spanish version) (online)

Soon to be Released

Call Center Service Skills (print)
Frontline Basics (print)
Guiding Members in Today's Economy (online)
Leading Your Team (online & print)
Managing Member Accounts (print)
Serving Credit Union Members (online & print)
Training on Demand: Avoiding False Identification, Counterfeiting, and Other Scams (online)
Training on Demand: Balancing the Drawer (online)
Training on Demand: Loss Mitigation (online)
Transitioning to Trainer II (print)
Your Role in Growing Membership (online)

See entire course listing

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