Star Program

CPD STAR Videos

There are three ways to order: Order online, call your league, or call CUNA Customer Service at (800)356-8010, press 3.

STAR VideoSTAR Video: Security

Security in credit unions is a topic that will always need to be addressed. Credit union employees need to follow procedures in order to insure the safety of themselves, the members, and the credit union. This STAR video covers everything from proper opening procedures to identifying fraud. This tape is a must for all credit unions.
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STAR Video: Member Relations

Demonstrates the basics of a professional credit union image and good member service. Covers ten steps that make up a professional attitude, guidelines for professional attire, communicating in a professional manner, prioritizing your workload, working with older members, and handling difficult members.
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STAR VideoSTAR Video: Credit Union Orientation

Every new employee to your credit union team needs to know the difference between credit unions and other financial institutions. Not only do credit unions operate differently, they have a philosophy and history that sets them apart from the others. This video is designed to complement the STAR Program's Credit Union Orientation module to help explain the credit union difference.
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STAR VideoSTAR Video: Cross-Selling

If done properly, both the credit union and the member can benefit. Complements STAR Cross-Selling module. Topics include qualities of a good sales person, identifying member needs, understanding the difference between features and benefits, and basic techniques of the selling process.
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STAR VideoSTAR Video: Collections

How can delinquency be controlled? By collections, a system of methods and procedures used to obtain payment of past-due credit union accounts receivable. The objective is to recover past-due payments while helping the individual remain a member of the credit union in good standing. Complements STAR Collections module. Topics include: installment vs. non-installment credit, open-end and closed-end credit, Collections Practice Act, recovery methods, record keeping.
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STAR VideoSTAR Video: Sales Techniques

Old methods of high-pressure sales, customer persuasion and deception no longer are acceptable. To satisfy today's credit union members, successful organizations establish a "partnering" relationship. Partnering is the fine art of making mutually beneficial agreements that emphasize the member's personal and professional needs. When done properly, members see credit union staff as advisors helping to meet their needs through your credit union's products and services. Topics covered in this video include getting past the fear of sales; establishing a relationship with the member; using the consultive selling method; the language of sales--words that work; and overcoming objections.
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STAR VideoSTAR Video: Loan Interviewing

The loan interview is an important part of every loan officer’s job, however it is only one part of the entire loan process. To be effective at interviewing, loan officers must know and understand the entire process. This video contains the complete loan interview process, from defining the role of the loan officer, to illustrating what occurs before, during and after the interview. It will also give your lending staff the important skills and knowledge to handle a variety of interviewing situations. Above all, it demonstrates how to make the loan interview a fulfilling experience for both the loan officer and the member.
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ORDER ALL SEVEN STAR VIDEOS NOW

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