Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive
150x172_CUEffect.jpg
Contacts
LISA MCCUEVICE PRESIDENT OF COMMUNICATIONS
EDITOR-IN-CHIEF
MICHELLE WILLITSManaging Editor
RON JOOSSASSISTANT EDITOR
ALEX MCVEIGHSTAFF NEWSWRITER
TOM SAKASHSTAFF NEWSWRITER

News Now

Washington
CFPB Extends Consumer Complaint Hotline Pilot
WASHINGTON (9/23/13)--The Consumer Financial Protection Bureau (CFPB) has expanded the reach of its pilot program intended to help consumers more easily have their financial product questions or complaints answered by the bureau's Office of Consumer Response. The CFPB has partnered with the City of Jackson, Miss., so Jackson consumers can now dial 311 to be connected with the bureau when they have financial issues.
 
The CFPB launched the hotline pilot in Newark, N.J., in February.  Consumers there can dial 4311 for quick access to the agency's consumer response team.
 
In Jackson, the 311 hotline is a non-emergency line connecting residents to city services.
 
"We understand the challenges that Jacksonians face on a daily basis when it comes to financial services such as loans, debt collection, and mortgages," said city Mayor Chokwe Lumumba. "We want to help our citizens become more aware of the financial options and services that are available to them, and what better way than to connect the City's 311 system with the CFPB."
 
"Our mission at the CFPB is to make it easier for consumers to navigate the complex consumer financial markets," said CFPB Director Richard Cordray, who added the agency is always looking for new ways to connect with consumers.
 
For consumers outside of the hotline areas,  the consumer response team can be reached by :
  • Visiting consumerfinance.gov/Complaint;
  • Calling the toll-free phone number at 855-411-CFPB (2372) or TTY/TDD phone number at 855-729-CFPB (2372);
  • Faxing the CFPB at 855-237-2392; or
  • Mailing a letter to P.O. Box 4503, Iowa City, Iowa 52244.


RSS





print
News Now LiveWire
What role are #creditunions playing in @gatesfoundation's 2030 vision of financial services? Read #NewsNow Monday
1 day ago
Consumers fear inaccurate info lingers on credit reports, says @FTC study Read @CUNA's News Now: http://t.co/RzNLMnaROO
1 hour ago
@PCUA has formed a @LinkedIn networking group for former bankers turned #creditunion employees.
1 hour ago
.@politico reports Democrats haven't picked the city yet, but their 2016 convention will be held the week of July 25.
1 hour ago
.@cuna, @DCUC_HQ urge @CFPB to exempt #CUs from changes to Military Lending Act rules cuz CUs aren't part of the targeted problem. NN Monday
3 hours ago