KOKOMO, Ind. (11/22/13)--In her 42 years with Financial Builders FCU, Cindy Brock had never needed to put the credit union's disaster recovery plan into action. That changed Sunday when two tornadoes ripped through Kokomo.
The National Weather Service said the tornadoes hit wind speeds of 111 to 135 mph. Indiana reported no deaths, but Sunday's storms injured 32 people in the Kokomo area (Kokomo Journal Nov. 20)
Financial Builders single branch was damaged extensively. Brock, president/CEO of the credit union, believes most of the damage was caused by debris. A lobby sun-roof and other windows were broken, the credit union drive-through was rendered inoperable and other areas of the branch had water damage. Debris was strewn everywhere on the property and power was out throughout most of the area, Brock said.
When she first saw the damage, Brock thought the credit union would be operating out of a portable branch on at least a temporary basis.
"To be honest, I was just happy the building was standing, looking at the damage around us," Brock said. "The bank across the street was leveled. But they have other branches their customers can go to. This branch is all we have."
After consulting with her disaster recovery consultant, Agility Recovery, a CUNA Strategic Services provider, it was determined that the branch remained operable. The credit union arranged for delivery of a generator.
The credit union was closed Monday and Tuesday, but its lobby re-opened Wednesday morning. The drive-through remains closed.
"The generator got here Monday night," Brock said. "Tuesday we got the computers back up and running. We were able to open [Wednesday] morning. The thing I was most worried about was serving my members--and we had long lines Wednesday morning."
Insurance adjustors were at the facility Thursday morning. Brock doesn't yet have an estimate of when the damage will be fixed.
"Actually, we're very thankful our building is just standing," she said. "It happened on a Sunday afternoon, so no one was injured. Considering the amount of damage that Kokomo suffered we are very blessed."