Removing Barriers Blog

CFPB Publishes Guidance on Serving LEP Consumers
Posted January 13, 2021 by CUNA Advocacy

The CFPB issued guidance (the Statement) for financial institutions that serve limited English proficiency (LEP) consumers and members. The statement includes guidance on how financial institutions can serve LEP consumers in non-English languages, in a manner that is beneficial to consumers and that is in compliance with relevant statutes and regulations.

Specifically, the statement covers principles to inform and guide financial institutions in their decision-making related to serving LEP consumers, and key considerations institutions can use to develop compliance solutions for providing products and services in non-English languages to LEP consumers.

The Statement is available at: