Removing Barriers Blog

CUNA Shares CU Experiences in Wrongful Call Blocking and Labeling with FCC
Posted April 30, 2021 by CUNA Advocacy

CUNA filed comments in response to the FCC’s Public Notice seeking information on experiences with call blocking. The FCC is seeking the information to prepare its second report to Congress as required by the TRACED Act. In the comment, CUNA describes credit unions’ experiences with calls being wrongfully blocked, mislabeled, and attempts to redress these issues with service providers. It discusses the difficulty of identifying these issues on outgoing calls, and the varying levels of success in fixing the problems. CUNA also urges the FCC to address the sufficiency of call blocking analytics used by service providers and to provide redress for call labeling.