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Speaker: Samira Salem
Credit Union National Association's Senior Policy Analyst, Samira Salem, joins us to present the latest outlook for the economy and credit unions. What are the best economic indicators to focus on to get a sense of “where we're at” and what's the outlook for the economy and credit unions for the coming year? In our roles as credit union collectors, how is the economy impacting lending, delinquencies and charge-offs? The economic data and trends presented will help you better understand your members' financial challenges in today's economy, and how you can better help them prepare for their future to more effectively manage finances. Not only will you appreciate the information shared during this session, so will your colleagues back at the credit union when you return to share the highlights and numbers with your staff.
Speaker: Rory Rowland
As a credit union collector, overcoming challenges and striving for success and job satisfaction is often directly tied to how effectively we connect with our members and colleagues. As we all gather for the first day of the school, join Rory Rowland as he shares tips and best practices from his years of experience working with credit unions around the country in his consulting work, as well as his time serving as president of two credit unions. Rory's passion and enthusiasm for credit unions and the important work we all do will not only keep you on the edge of your seat during this fun presentation, it will also inspire you to make more friends and influence people as a collector.
This session will answer:
Speaker: Greg Schwartz
Every Credit Union wants to help their members pay their loan as agreed. Occasionally members need modifications to their loans. Certain modifications to existing loans are recognized gradually over the life of the loan for accounting purposes. Other changes can require immediate accounting recognition if they meet certain criteria. This second group of changes are call Troubled Debt Restructurings (TDRs) and knowing the rules can help to avoid unintended results.
Session discussion will focus on:
If you have ever wanted to better understand TDRs, this is the breakout to attend! Greg Schwartz, a CPA from CliftonLarsonAllen, will share what lenders and collectors need to know from his over thirty years of experience providing auditing and accounting services to credit unions.
Speaker: Eric North
A new law gives California residents extraordinary control over what financial institutions (and others) do with their personal information, and even allows individuals to require that information be deleted in some situations. Although the law is a California law, it purports to apply to financial institutions throughout the country. Failing to comply could find your credit union defending an action in California. The law takes effect January 1, 2020, but some of the details are still being worked out. Learn the latest during this program to prepare for what you should know.
Speaker: Dan Picard
Once a member, always a member is a fantastic Credit Union philosophy. Once a borrower, we want to keep them borrowing to help your credit union's bottom line; even after collections or bankruptcy! Our speaker will use actual case studies to show that not every recent delinquency should result in a “NO” from the lending department and why it's important that the collection staff document all communication. These details may be used by your lending staff to make the next loan to that member or will at least help prevent future losses to the institution!
Financial counseling is a huge benefit when the member takes advantage of the information and guidance offered to them. Our speaker will show how he has used his CCUFC certification to assist his members in dealing with collection issues as well as in preparing them to borrow again in the future. Let's talk about some simple suggestions to help those borrowers swimming in debt; or who want to finance a swimming pool but are a bit under water and need some guidance before the next holiday pool party!
Speaker: Harry Strausser
Successful collection programs must incorporate creativity in order to meet the changing demographics of the members we serve. This session will summarize some of the popular approaches to recoveries being utilized by both first- and third-party collectors alike. Learn how today's member expects to receive communications, how those communications should be transmitted and the technologies that both help and hinder our progress collecting.
This general session will highlight and include:
For years, a highlight of the Collections and Bankruptcy School has been the open exchange of participants during this interactive and insightful session. Attendees will share ideas, programs, processes, questions and moments of brilliance with colleagues in a large group setting. Come prepared to talk about what works well for you, what has failed and what concerns you most about collections today. Get your questions ready to poll fellow attendees on areas of interest and learn from professionals that range from seasoned collectors to newcomers to the industry. This program is an absolute must for all participants and will guarantee you a wealth of ideas!
Champion For the Credit Union Movement
Credit Union National Association is the most influential financial services trade association and the only national association that advocates on behalf of all of America's credit unions. We work tirelessly to protect your best interests in Washington and all 50 states. We fuel your professional growth at every level and champion the credit union story at every turn.
Credit Union National Association
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