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Speaker: Frank Drake
Too many lenders confuse the promise to pay with the pledge of collateral. Too many lenders assume their lien dies when bankruptcy discharges the debt. Bankruptcy is designed to allow members to shirk their promises to pay, but that does NOT always mean shedding your lien. It gets worse. Too many lenders confuse having a lien with perfecting a lien. As a result, they fall victim to bad legal advice, bad business decisions and really bad results.
The key to effective collections is knowledge and nerve, not confusion and chaos. Knowledge comes from careful attention to straight talk. We will kick-off the school with a keynote that will be all straight talk, from four decades' experience. Join attorney Frank Drake as he shares his insight from representing and training credit unions on lending, bankruptcy and regulatory compliance matters.
Speaker: Dan Picard
As 2020 has taught us, strange things can happen in the world of collections! Who would have thought the foreclosure and repossession process would come to a screeching halt as a result of a medical issue!
On the first afternoon of the conference, we will come together in general session to participate in a new collectors' roundtable forum. Dan Picard, longtime credit union collector and current VP Consumer Lending & Collections at Hanscom FCU, will facilitate a discussion around a variety of topics that are relevant to your day to day responsibilities; and even solicit a few more topics from the audience to hear from all of you. Come prepared for an exciting and interactive session as we race through a long list of collections issues, with just a few of the potential topics we will start with including:
Speakers: Dwayne Heisler and Harry Strausser
Participants in this session will be transported into an experiential learning program called BaFa BaFa. This popular program encourages students to experience the differences of other cultures while coming to terms with the norms and dynamics of their own culture. Through dividing attendees into two cultures and transacting communication and interaction, a clear understanding of cultural sensitivity and awareness will develop. Some attendees will volunteer to actively participate while others will observe and record their thoughts during this fun and enlightening simulation. Ultimately credit union collectors will develop a clearer picture of their members unique situations and incorporate a plan surrounding the collection function from a diversity perspective.
While participating in this culture of collections learning simulation, collectors will:
Discuss how developing a better understanding of a member's perspective can increase recoveries and decrease delinquencies.
Speaker: Harry Stausser
For years, a highlight of the Collections and Bankruptcy School has been the open exchange of participants during this interactive and insightful session to close out the week. Attendees will share ideas, programs, processes, questions and moments of brilliance with colleagues in a large group setting. Come prepared to talk about what works well for you, what has failed and what concerns you most about collections today.
Get your questions ready to poll fellow attendees on areas of interest and learn from professionals that range from seasoned collectors to newcomers to the industry. This program is an absolute must for all participants and will guarantee you a wealth of ideas! The added benefit is all these fresh ideas and perspectives are ready for you to take back to your credit union to share these exciting ideas with your teams. The credit union cooperative spirit at work!
Champion For the Credit Union Movement
Credit Union National Association is the most influential financial services trade association and the only national association that advocates on behalf of all of America's credit unions. We work tirelessly to protect your best interests in Washington and all 50 states. We fuel your professional growth at every level and champion the credit union story at every turn.
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