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Speaker: Erin O'Hern
There is a pervasive myth that has been circulating credit union hallways for years now. It is a myth that has conditioned how many credit unions have structured and adopted their policies and procedures. It is a myth, a narrative that equates serving the underserved and immigrants with risk, prompting the adoption of compliance policies and procedures that limit access to the affordable and quality products and services that credit unions offer.
One of the ways credit unions can become more diverse and inclusive is by adopting policies and procedures that reflect the communities they serve. There are many ways credit unions can offer services to underserved and immigrants and comply with local, state and federal laws and regulations. Accepting alternate forms of ID at account opening, using ITIN numbers in lieu of Social Security numbers and offering ITIN consumer loans are just some of the ways credit unions can be more inclusive and be sustainable in the long term.
Join us to explore how your credit union can adopt compliant policies and procedures that promote financial inclusion and growth.
Speaker: Bob Mundy
In the past, credit unions and banks depended on information on paper to be able to establish creditworthiness. References, deposits, landlord history, utility payments, etc. With the advent of credit scores and risk evaluation models, the industry has standardized credit evaluation, establishing a universal narrative about who is creditworthy. However, this approach has alienated a considerable sector in our communities.
New Immigrants do not have credit history in the United States, even though they might have had extensive credit history in their home countries. However, many of them pay rent, utilities, phone, medical, home, car and life insurance, online streaming services like Netflix, Hulu, Amazon prime, and other monthly or quarterly obligations that can be used to assess creditworthiness.
Join us to explore how your underwriting guidelines can be more inclusive and reflective of the communities you serve. Hear from an experienced loan officer that has evaluated and approved hundreds of loans using alternate forms of establishing creditworthiness with a low delinquency rate and how your credit union can grow by reconnecting with its origins.
Speaker: René Vargas & Kenia Calderon
Credit unions do not operate in a vacuum. By design, they are built to be an intrinsic part of their communities. However, having a presence in a particular community and lending there is not enough to become a part of its fabric, a key player. Community dynamics transcend presence and are built on a foundation of trust. Communities are an ecosystem of different stakeholders and organizations that play different roles with the shared mission of supporting themselves. Trust is essential, and partnerships are one of the ways that credit unions can establish trust with the community and bring their financial inclusion initiatives to those who most need it.
Important characteristics of successful community development within credit unions is their engagement with community organizations and establishing long lasting partnerships to expand their reach. Join us to learn how trust and meaningful community partnerships can serve as a successful risk mitigation and growth strategy.
Speaker: Tracy Ashfield
Are you keeping all your loans in house? Are you using an intermediary to access the secondary market? There are many ways to work with the secondary market and each has its risks and rewards. In this session, we'll review the options and what it takes to work directly with the GSEs.
Speakers: Victor Corro, Pablo DeFillippi & Jeremy Smith
Session details to be determined
Recruiting real estate staff is hard. It's a competitive market that's very short on talent. Are you considering or using a variable pay plan? During this session, we'll talk about incentive programs and compensation strategies that are compliant with the Consumer Financial Protection Bureau (CFPB) and the Department of Labor, yet, motivate and reward staff.
Your mortgage program is only as good as your people, process, and products. In this session we'll share coaching opportunities that will help your team go from good to great. We'll also cover how you can improve your process, the metrics you should be looking at, and identify market share growth opportunities.
Speaker: Don Arkell
Are you looking for a way to lower your concentration of Indirect Auto Loans? Credit unions originate 25% of all auto loans in the country. Auto lending is the at the core of credit union lending. In this session you will hear case studies from top performing credit unions that have eliminated or greatly reduced their reliance on Indirect Auto. You don't want to miss this session:
Are you personally offended you don't have every one of your member's auto loans? Your borrowers are consumers first and sometimes you don't get all of their business. In this impactful session, Don Arkell will give you some actionable items to make auto recapture a culture at your credit union and not just a promotion. In this session Don will cover:
Champion For the Credit Union Movement
Credit Union National Association is the most influential financial services trade association and the only national association that advocates on behalf of all of America's credit unions. We work tirelessly to protect your best interests in Washington and all 50 states. We fuel your professional growth at every level and champion the credit union story at every turn.
Credit Union National Association
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