This session will focus on building a conversation with lawmakers and political influencers that ties credit union stories with real data and analytics. We are demonstrating the economic impact of credit unions on their members and communities.

Speakers:

• Richard Gose, Chief Political Officer, CUNA
• Jennifer Kelly, Director of State Outreach, CUNA
• Alan Meyer, President & CEO, 1st MidAmerica Credit Union
• Sarah Waters, Vice President of Governmental Affairs, Tennessee Credit Union League
• Chris Sinclair, Founder, Sinclair Public Affairs

CUNA Councils membership is so much more than a line item on your resume! A membership in CUNA's premier professional society offers access to top-notch education, exclusive networking channels to collaborate with your peers and a wide variety of discounts, resources and opportunities.

Join us to explore 10 ways CUNA Councils can help you grow your network, your career and your credit union through a CUNA Councils membership.

Speaker: Lacinda Athen, Director, Engagement & Communications, CUNA Councils

Sponsored by CUNA Councils

Credit unions spend more than $6 billion every year trying to keep up with compliance. Credit Union Compliance Management System was developed to help with that burden. In this quick overview, we'll give you a preview of how the system can help your credit union handle the inherent complexities of compliance. 

Speaker: Tracy Blaske, Director of Compliance Solutions, CUNA

Sponsored by Credit Union Compliance Management System™ (CU CMS)

70% of consumers say they are concerned about the impact of the pandemic on their finances, according to a consumer trends survey conducted by The Harris Poll on behalf of Fiserv in May 2020. With unexpected job losses and savings at top of mind, consumers more than ever before are worried about the future of their financial wellbeing. And as trusted financial providers, credit unions are uniquely positioned to help people weather this unprecedented storm.

In today's self-service, digital-first world, consumers rely on tools and capabilities to enable real-time access to account and loan information, easy credit score monitoring, and more. Today's unique state presents an opportunity for credit unions to educate their members on how they can be digitally competent and use digital banking tools to their advantage to improve their finances. In this session, you'll discover consumer trends and financial industry insights amid the pandemic, strategic initiatives for driving consumer engagement, and steps you can take now to help your members gain better control of their financial lives.

Speaker: Marie Anderson, Consumer Adoption and Engagement Marketing Strategist, Fiserv

Sponsored by Fiserv

Last year's economic turmoil was unprecedented and like nothing the industry has ever seen before. In this session, nCino's chief economist and data analytics experts will dive into statistics from the past year and combine them with economic trends to understand the future implications of the state of the economy. They will also explore how recent movements in the macroeconomy are often fueled by interesting microeconomic developments, such as changes in the way consumers are originating debt in consumer debt markets, recent legislative developments, and how your financial institution can weather the storm brought on by the pandemic.

Speaker: Taylor Naduald PhD, Chief Economist, nCino

Sponsored by nCino

Join Fiserv experts as they examine cybersecurity trends in 2021 and steps you can take to prepare. In this session we'll provide an overview of the evolving cyber landscape, including the types of threats and targeting. We'll also offer insights into preparing for cybersecurity events, how to respond to threats and steps to protect your data and reputation.

Speakers: 

• Andrew Till, VP, Deputy CISO, Fiserv
• Ron Smalley, SVP, Cybersecurity Operations, Fiserv

Sponsored by Fiserv

Millions of dollars lost in loan delinquencies, damage to members' financial well-being, and doubling the costs to operate are just some of the impacts of the TCPA on credit unions. As the industry continues to lobby for a more pragmatic path to communicate with members on their mobile phones, what are some key insights about the TCPA credit union leaders should know now? Hear from legal, operations, and technology experts as they discuss solutions, best practices, and innovative approaches to TCPA response by financial institutions. 

Speakers:

• Jim Lynch, Sr. Director of Product Marketing, LiveVox
• Mark Mallah, General Counsel, LiveVox
• Boris Grinshpun, GM of CRM and Digital Solutions, LiveVox

Sponsored by LiveVox

There's a lot of data sitting in your core, but what data is useful in order to really learn about your membership? View this session to hear Meg Bannister, Symitar® Innovation Engineering Manager, share ideas on how to dive into your technology to make data-driven decisions and build personalized processes that benefit your member base and bottom line.

Speaker: Meg Bannister, Innovation Engineering Manager, Symitar

Sponsored by Symitar

We are living in truly unprecedented times, and the long-term impacts of the global pandemic on consumer behavior are still largely unknown. Yet consumer behavior was already changing-COVID-19 only amplified behavior shifts that were already taking place, from increased digital channel use to higher expectations for every brand interaction. As consumers and bankers adjust to new social norms, in-branch interactions and usage will continue to evolve. 

Financial institutions (FIs) must actively seek ways to better engage with consumers the ways those consumers desire-through 24/7 self-service channels (whether physical/ATM or digital). In many situations, video teller capabilities ensure your consumers have the options they need to complete their transactions and access more in-depth assistance. Each FI is on its own journey-so our pre-defined, packaged Interactive Video Teller solution is designed for implementation at your pace. Our cloud-based Software as a Service (SaaS) delivery method removes the IT complexity and infrastructure required to stand up a traditional server-based, in-house solution, while providing an end-to-end package complete with the tools, best practices and resources to reshape your cost model, optimize your operational journey and focus on what's important: the consumer. As your end-to-end partner and trusted Software as a Service provider, join our experts to hear how we offer the support you need to optimize your Interactive Video Teller project. 

Speakers: 

• Simon Powley, Head of Advisory Services, North America, Diebold Nixdorf
• Heather Gibbins, Head of Banking Software Sales, North America, Diebold Nixdorf

Sponsored by Diebold Nixdorf