Learn More about Member Benefits
Speakers: Mark Arnold, Bill Druliner, Zachary Hall, Susan Toalson and Miriam De Dios Woodward
Edward Filene, the founding father of the credit union industry, was quoted as saying “Progress is the constant replacing of the best there is with something better.” We all know that progress and success are in part achieved by hard work and dedication. Are you dedicated to making progress at your credit union, in your career, and in your personal life? During this session, you'll hear from some of the most progressive thought leaders in our industry. They'll each get 18 minutes to provide insights and ideas that will help you achieve forward progress, both professionally and personally. You may not be there yet, but these Ed Talks will get you closer than you were the day before.
Results-oriented marketers are always striving to better understand members, as well as learn what potential members think about credit unions. We know from the research available from CUNA's Credit Union Awareness Initiative that there are four myths about credit unions that need to be corrected: (1) I can't join. (2) Accessing my money may be hard. (3) They're too small. (4) They're more for those in need.
In the spirit of the growing trend of Do-It-Yourself TV shows, your group will venture out in Tempe and perform a DIY Focus Group. Then as a group, we'll come back together and share insights that all groups heard during their DIY Focus Group adventure.
It's not a secret that, as an attendee of MBDCS, you will learn a great deal through networking with other attendees - maybe almost as much you will from our subject matter experts. This session is a coordinated effort to facilitate valuable peer-to-peer networking, with a focus on learning from people who are like you, meaning those with similar asset sizes, or serve a SEG-based charter instead of community-based.
Come prepared to talk about challenges and opportunities in your department, your credit union and the financial industry. Walk away with actionable ideas on how to face those challenges and capitalize on opportunities.
Speaker: Jeff Rendel
Significant trends in financial services, technology, and consumer behaviors influence the products, services, and experiences you provide to your members. They uncover clear-cut approaches where your credit union can create pipelines of profitable growth. Within these trends, strategies surface that deliver advantages to your revenue base, help scale your operations, and provide value to your members. Combine these insights into your existing business model to provide your members the relevance they require, while increasing the enterprise value of your credit union.
During this session, you'll:
Strategic planning - and its execution - is not set aside exclusively for the CEO's office and the Board room. For your credit union to prosper, its strategy must be defined and put into action at every level - your branch, your department, and your desk. Your role in strategic success becomes indispensable as you perform your duties and direct others with strategic intent and a grounded, real world perspective.
Speaker: Mike Bartoo
Combining the right data and the right tactics will positively impact your Credit Union's key ratios. In this session, you'll learn how to use your data to implement outbound activities that consistently produce results. You'll learn key segmentation and communication strategies, identify specific member activities that you can leverage for maintaining and deepening member relationships, and understand the value of data-based targeting for effective member acquisition. It's never been more important to "know your member" and we'll discuss why it's so important to have that knowledge and how to use it to benefit both your member and your Credit Union.
A high correlation exists between member effort and loyalty: The easier your credit union is to do business with, the more loyal your members will be. Understanding every point of a member's connection with your credit union helps you benchmark, measure, and improve the experience. Designing a member experience strategy and mapping a comprehensive plan addresses each stage of a member's experience and delivers an effortless result. By focusing on the member's journey, your credit union can stand out and consistently deliver exceptional experiential and financial value.
Speaker: Casey Boggs
Individual credit unions and the entire CU industry have done an admirable job over the past several years of shining the spotlight on themselves. While both credit union marketing and advertising are improving, more work is now needed to protect credit unions' valuable reputations, mitigate against potential crises and influence those who are undoubtedly influencing members and prospective members. Casey will examine the perception of credit unions today, share recent good/bad examples and offer specific guidance on what marketers can do to protect and enhance their credit unions' reputations in a media environment dominated by scandals, “breaking news” and social media #fails. Participants will also study recent crises and how companies learned from the incident, pivoted promptly and took the opportunity to improve and invent.
If you've seen one credit union - you've seen one credit union. It's the same with your community. Yet, with the diversities of credit unions - sizes, markets, members, designations, economics and more - one characteristic is identical: your commitment to your community enhances our community, our industry. And, it is a competitive advantage. As we look to ways credit unions engage in their communities, we learn more than just the societal and business benefits; we recognize the influence that developing our distinct communities has in upholding the credit union philosophy, increasing members' financial well-being, and securing the increased market share that awaits each of our credit unions.
Speaker: Rich Jones
In this session, you will learn how to maximize the data in your credit union's core system. You will also understand data available through your core, online banking, mobile banking, LOS, and credit card providers that can be leveraged to drive marketing success, and your credit union's key ratios and strategic objectives. You will also learn tips that will allow you to become a smarter marketer by using available data.
During this session, you'll:
Leadership does not only reside at the top of an organization chart or in the executive suite. In reality, leadership comes from the middle and front line - right where your members and colleagues expect it most. In a world of open communication and flat organizations, leadership is no longer top-down: leadership is up, down, and across organization charts, divisions and job descriptions. Every leader is responsible for leading one's self, one's network and one's role on every team.
Have you ever wondered what your CEO really wants from your marketing and business development programs? And, how you can continue on a path to CEO? CEOs from more than 400 credit unions provided answers about the expectations, results, and measures that matter most. Their answers can help you design and deliver marketing and business development initiatives that create the kinds of top line, bottom line, and member value results vital to your credit union's success and your long-term career plans. Plus, you'll be a hero to your CEO!
Champion For the Credit Union Movement
Credit Union National Association is the most influential financial services trade association and the only national association that advocates on behalf of all of America's credit unions. We work tirelessly to protect your best interests in Washington and all 50 states. We fuel your professional growth at every level and champion the credit union story at every turn.
Credit Union National Association
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