Learn More about Member Benefits
Speaker: Todd Spiczenski
Session details TBD
Speaker: Tim Harrington
Your members no longer want just a smiling face at a teller window. They want excellence in something. You don't have to be good at everything, but you DO have to be excellent at SOMETHING.
What is your credit union excellent at? I can tell you, if you don't know, your members don't either. Excellence is a way of defining Market Advantage. And Market Advantage is a way of standing out in this noisy, crowded marketplace. If you don't figure this out, you may retain your long-time loyal members, but you may not be able to attract or retain new members.
In this session, will look at 7 Principles that can help your credit union achieve excellence; it starts with the standards and expectations of the board; it moves to establishing a reason for members to join you and stay with you; it evolves to building a culture of engaged and inspired employees; and more. These 7 Principles can help your credit union transform from Good to Excellent.
Speaker: Dr. Samuel Jones
In challenging times, we must be clear and impartial about business obligations because 'average' tendencies creep into the normal day-to-day operations. In this session, Dr. Jones supports participants in overcoming the silos of average habits to create patterns of excellence within their organization and in life.
Participants will be able to:
Speaker: Ryan Donovan
The voices seeking to limit or eliminate credit unions are not diminishing. And, in the post-financial crisis world, the challenges facing credit unions and their members seem ever increasing, never decreasing. Those who are invested in credit unions have the most to gain -- or lose -- through changes in public policy. Ryan Donovan, CUNA's Chief Advocacy Officer, will discuss the public policy issues affecting credit unions and why it is more important now than ever for credit union executives, volunteers and members to be actively involved in credit union advocacy.
Speaker: Stacie VanDenBerghe
Does your current board of directors engage in big picture thinking and look forward to innovation and proﬁtability or do you focus on where you were 50 years ago and what your original 20 members want? This session focuses on what it takes to be a progressive engaged board and how your performance and big picture thinking can provide the wind to move your credit union forward or hold you back like an anchor.
In this session, you will:
Discuss realistic options for both large and small credit unions to operate as a business instead of as a charity
Speaker: Steve Rick
Champion for the Credit Union Movement
Credit Union National Association is the most influential financial services trade association and the only national association that advocates on behalf of all of America's credit unions. We work tirelessly to protect your best interests in Washington and all 50 states. We fuel your professional growth at every level and champion the credit union story at every turn.
Credit Union National Association
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