Major began his journey with Starbucks in 1995 as a part-time barista, part of a team opening a new store in suburban Boston. At that time, Starbucks was just beginning its eastern U.S. expansion. Major was a school teacher, art department head, local entrepreneur (smoked salmon importer and distributor) and worked as commercial photographer in Boston for 19 years prior to joining Starbucks. Over the next eight years, he progressed from barista to shift supervisor to store manager to learning specialist to district manager. During that time, he was recognized as a Manager of the Quarter and also received the Northeast Zone Career Achievement Award.
In his current role, Major contributes to Starbucks success by managing the development and implementation of large or highly complex new programs and processes. He manages coffee and tea expertise and knowledge programs for the organization that create enthusiasm, instill pride and lead education for Starbucks coffee and quality in order to improve partner performance and ensure customer satisfaction. Major is currently supporting coffee education in Starbucks China and Asia Pacific markets as well at their HQ in Seattle. As an SCA (Specialty Coffee Association) AST (Authorized SCA Trainer) he has recently been focusing on bringing CSP (Coffee Skills Program) Barista and Brewing classes to Starbucks Baristas around the world.
Major is a New England native who enjoys rowing a single shell and spending time with his partner, Anne, and their Golden Retriever, Kinta.
Senior Project Manager, Global Coffee
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