Telephone Consumer Protection Act (TCPA)

CUNA Files Petition with the FCC for TCPA Regulatory Relief

CUNA has filed a petition with the Federal Communications Commission (FCC) to secure regulatory relief for credit unions from confusing and burdensome parts of the Telephone Consumer Protection Act (TCPA), which have stifled communications with members and created liability traps.

The ask is simple: the FCC should make exceptions for credit union communications since they are nonprofit member-owned financial cooperatives, with members who overwhelmingly want to know the information about their financial situation, which credit unions are providing to them.

Granting this petition would allow consumers to get “real-time information” that even the Consumer Financial Protection Bureau has encouraged. These communications include information on opportunities for members to address an outstanding debt before incurring additional fees, account balance and other alerts, possible breaches of members’ personal and financial information, and card usage and fraud alerts.  Any delay in members receiving and acting on these notifications risks financial harm to consumers. 

On October 4, 2017 CUNA hand-delivered letters to NCUA and CFPB seeking support for our TCPA petition.  

On October 11, 2017 CUNA hosted a member-only webinar to discuss details of the petition filed with the FCC. This webinar will help you better understand the petition, how you can participate, and hear industry attorneys explain the impacts to TCPA on your credit union. Click here to view the recording. 

The Petition Has Been Filed, What's Next?

We need your help to reach out to your Representative/Senator to sign the Dear Colleague Letter asking the FCC Chairman Ajit Pai to ensure that credit unions can provide important financial information such as education, alerts, about fraud, and other pertinent information that consumers want. We will post more details on this soon.

What is the TCPA?

The Telephone Consumer Protection Act (TCPA) was enacted in 1991 before cell phones were commonly used. The statute is outdated, causing uncertainty and compliance concerns for financial institutions. The FCC’s current interpretations of the statute do not account for the rapidly growing use of new technology across all age demographics, particularly among millennials. Instead, the FCC’s July 2015 TCPA Order combined with a fractured regulatory landscape, made it more difficult to contact consumers on their cell phones.

TCPA Actions on CUNA's Removing Barriers Blogs

Helping CUNA Members Comply with the TCPA

CUNA's e-Guide Information

CompBlog on CUNA's Compliance Community

Resources for Members

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