Webinar and eSchool Access Instructions

CUNA webinars and eSchool use Adobe Connect, a web conferencing technology from Adobe, that allows for live virtual meetings. Whether this is your first time attending a CUNA webinar or eSchool, or you simply need a refresher, please review these helpful steps and frequently asked questions. For any questions, please email hello@cuna.coop.

Adobe Connect System Requirements

 Windows & Mac OS 

 Mobile 

 Please Note: Recorded playback is not supported by the Adobe Connect Mobile App, as well as some pods including the downloadable handout pod. 

 Bandwidth 

  • 512 kbps for participants
  •   Run a diagnostic test to check flash player and connection speed.
  • To increase bandwidth, try to refrain from multi-tasking during the webinar. Closing other applications with large files or that use internet to run will help ensure this. If more than one person at your office is logging into the same webinar room, this could also affect the bandwidth.

Best Practices

  • Close email and IM programs not being used.
  • Close any VPN connections or other programs that lower bandwidth.
  • Log in to the webinar room 15 minutes early to ensure you have a successful connection.
  • Do your best to minimize distractions by turning off radios, cell phones and other sources of noise.
  • If possible, close your door and/or let your colleagues know you’re participating in a CUNA webinar.
  • Remember, you can ask a question at any time via the attendee chat pod. The speaker may not answer right away, but we will make sure all questions are answered.
  • Help us maximize everyone’s experience by staying involved – please participate in any polls and/or questions asked by the speaker.

Frequently Asked Questions

 Q: Why didn’t I receive an invitation to my registered event?

  • Your email invitation will be sent 24 hours prior to the live event, as well as the morning of the event. If you register for a webinar or eSchool on the day of the event, please call 800-356-9655 ext. 4249 or email  training@cuna.coop for assistance.

 Q: How do I log in to Adobe Connect?

  • You will receive a link to the webinar room with the email invitation 24 hours in advance. After clicking the link, login as a guest and type your first and last name to enter the room.

 Q: I am logged in via my computer but can’t hear anything. What do I do?

  • If you are early and the meeting hasn’t started yet, the audio portion may not be connected yet. If the webinar is already in progress and you still can’t hear anything, please check your computer to be sure your speaker volume is turned up.
  • If you still can’t hear, try the back-up phone option that is always listed in the webinar room.

 Q: The meeting audio isn’t consistent (fades/choppy). Is there anything I can do to improve it?

  • Occasionally you may hear breaks in the audio; these are due to temporary bandwidth issues between your location and the Adobe Connect server. The sound will come through again shortly and there will be no loss of “content” – just momentary breaks in the audio stream.

 Q: I hear an echo – what do I do?

  • An echo occurs if you have the meeting room open multiple times. Please close any extra Adobe Connect windows. Also, if you’re listening via the phone, please make sure to mute your computer speakers.

 Q: The presentation slides are difficult to see.

  • You can make the PowerPoint full screen by clicking on the four-arrow icon in the top right corner of the presentation slides.

 Q. How can I get a copy of the presentation?

  • A PDF copy of the presentation will most often be provided in the email invitation. However, it can always be located in the webinar room, as well as with the recording.

 Q: Will the webinar be recorded?

  • Most CUNA webinars and eSchools are recorded and made available for 12 months. The recording is made available to all registered attendees within 48 hours after the live event takes place, and can be found on the  My Programs page.

For any questions regarding CUNA webinars and eSchools, please email hello@cuna.coop.