The Counseling Relationship and Process webinar

The Counseling Relationship and Process webinar
Date:
05/02/2019
Time:
2:00 P.M. - 3:30 P.M. CT
Product Code:
EW050219
Speaker:
  • $219.00
    CUNA Member Price
  • Non Member Price $438.00
  • Learn how to become a member here: cuna.org/join

 
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When counseling members, you will discover that people can often perceive similar circumstances in different ways. Leveraging clear communication skills and specific counseling steps can ensure that your members reach financial wellness. In this session we’ll discover:

  • How communication skills and counseling techniques are the foundation to building knowledge and skills for counselors
  • What it means to “enter the member’s world” and significantly impact the counseling relationship
  • How communication styles, hemispheric thinking and biases effect member perceptions
  • In what ways the counseling process is affected by body language, gender, generational and cultural differences
  • Why the six-step process supports successful counseling sessions
  • The process of creating action plans in a collaborative way

This webinar is part of CUNA Financial Counseling Certification Program Part 1 which starts May 2. CUNA members gain access to the entire series for $1395.

Who Should Attend

This webinar is beneficial for credit union staff who work in the financial counseling, collections and loan departments, or any other staff members who are committed to helping members gain control of their financial future.

Also Available

All live event registrations include credit union access to the recorded event. You may also purchase the recorded event separately. Click here to see more about purchasing the recorded event.

This webinar is available to CUNA Training Bundle users at no additional cost.

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