When credit union leaders are well-equipped to encourage and coach their employees, the organization becomes more efficient, conflicts are settled with ease, and overall career development improves. This eSchool gives you the tools and knowledge you need to effectively coach your employees to...
When credit union leaders are well-equipped to encourage and coach their employees, the organization becomes more efficient, conflicts are settled with ease, and overall career development improves. This eSchool gives you the tools and knowledge you need to effectively coach your employees to success.
This eSchool complements the face-to-face training, CUNA Coaching Leadership School.
This program is endorsed by CUNA Operations & Member Experience Council.
Who Should Attend
This eSchool is beneficial for all levels of credit union management looking to expand their skills as leaders at their credit union and coach to higher levels of performance.
Coaching Career Development
Retaining top talent is vital to the growth of your credit union, and there are few things more powerful than coaching someone to have a promising career within the organization. This webinar will teach you to assess someone's motivation type and aspirations, and how to utilize this knowledge to successfully coach them to success.
- What truly motivates each employee based on motivation type
- How to understand someone's motivation type and apply it to career development
- Questions that position you to truly understand each employee's career aspirations
- Five questions to ask each employee to position them to have a career development and understanding goals
- How to use whiteboard coaching to facilitate visualization of career opportunity
- How to have career coaching conversations for people who are truly not ready to be promoted
Coaching to Inspire and Motivate
The desire to coach employees is admirable, but assuming you know what inspires and motivates them can hinder the success of this coaching. Use this webinar to position yourself to better understand what inspires and motivates each individual employee.
- How to truly understand what motivates each employee
- How to use the goal-based coaching strategy to collaborate
- How to take such understandings and put them into specific action
Coaching to Handle Conflict Successfully and Thoughtfully
Confronting an employee or manager can be difficult, but face-to-face conversations are often the most efficient way to have questions answered or address issues. This webinar teaches you how to position yourself in order to have those difficult conversations, and gives you the tools to coach others to do the same.
- Why confrontation is so difficult for employees
- What the true definition of confronting is
- How to facilitate difficult conversations with thoughtfulness
- Understanding how to approach various types of personalities
- The three levels of people and how to best approach each level
Coaching the Front Line to Up-Sell and Cross-Sell
Many employees are uncomfortable up-selling or cross-selling, and this discomfort usually stems from a fear of "crossing the line". This coaching webinar will teach you how to give front line staff the confidence to make these sales and ask for referrals more frequently.
- How to use levels of learning to depict where people have strengths and opportunities to improve
- The number one strategy associated with building confidence
- How to build confidence even when the results aren't there
- How to use peer-to-peer coaching to create greater comfort on the front lines, and how to ask for referrals through up-selling and cross-selling
- How to use nonverbal coaching to continue to promote the behaviors associated with up-selling and cross-selling so it is done more consistently and frequently
Coaching Effective Teamwork
During this session, you will learn about a strategy called 'define and coach' that positions each manager's team to be on the same page with rules of accountability and cooperation. A brief outline of the strategies that will be taught:
- Define and Coach - this strategy is a great team building exercise that asks employees to create a mutually agreed-upon definition of great teamwork, and what it means to be a great teammate
- The definition positions leaders to understand the learning requirements based on that definition using the tiers of learning: knowledge, skill, and behavior
- How to use acronyms to build greater teamwork
- How to facilitate staff meetings to build teamwork using simple questioning models
Recorded eSchool length: 7 hours and 30 minutes
This eSchool is available to CUNA Training Bundle Users at no additional cost.