CUNA Essential Management Skills eSchool (recorded)

CUNA Essential Management Skills eSchool (recorded)
11/05/2019 To 12/31/2020
Product Code:
  • $995.00
    CUNA Member Price
  • Non Member Price $1,990.00
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Credit union managers have a plethora of responsibilities that span from onboarding new staff, to writing effective goals and reviews, motivating employees to success and managing conflict in the workplace. This eSchool is perfect for the entry to mid-level manager who wants to enhance their overall management and communication skills and have a better understanding of how HR and compliance issues affect their jobs.

Who Should Attend

This eSchool is beneficial for entry to mid-level managers of people in any department, it can also serve as good review for established managers.


Interviewing to Obtain the Right People for the Right Job 
Speaker: Michael Noack

This session will cover the following:

  • Selling the credit union - What can the CU do for the employee?
  • Why do people want to work for you?
  • Don’t ask questions, just to ask questions. What do you want to get out of the interview?
  • Make sure every candidate has the same experience with the interview
  • Hiring for culture fit vs experience (Do people understand what culture fit is?)

Onboarding Employees
Speaker: Jayne Hitman

You’ve selected the best candidate; now let’s work on starting them off on the right foot with an engaging onboarding process. The ability to introduce new employees to your credit union, to make them productive and effective in the shortest possible time and to retain them is a critical business issue with bottom-line implications.

During this session, we’ll discuss those implications:

  • Review best practices, checklists and sample onboarding plans
  • Help you define the objectives for your onboarding program

Employee Engagement - Increasing Employee Retention
Speaker: Jayne Hitman

People are your most valuable asset. A trait of an exceptional manager is being able to engage and challenge his/her teams to exceptional performance. Are your employees enthusiastic about their work? Do they act in a way that promotes the credit union’s best interest? Do they understand how their duties help drive the bottom line? If not, you may have an engagement problem. In the last session, we touched on onboarding; let’s take it to the next level by discussing how to keep that new employee engaged and productive, as well as improving engagement with current staff.

In this session you'll learn to:

  • Explore the cost of employee turnover – emotionally and monetarily
  • Identify best practices for employee engagement
  • Illustrate how team members can positively affect your bottom line
  • Keep the momentum of engagement top of mind

Working Effectively with Difficult Members and Staff
60-90 minutes

This course helps employees understand why incidents of anger, conflict or violence occur in the workplace. Employees discover the tools needed to deal with difficult people, including understanding personalities, listening and communications skills, negotiating skills and anticipating difficult situations.

Please allow 60-90 minutes to complete this online course provided by CUNA Professional Development Online.

Coaching Employees
Speaker: Angela Prestil

Conversations with employees need to be on-going and current. Coaching is a developmental process designed to help individuals and teams achieve and sustain top performance in support of the organization’s goals. Learn how to support and challenge your best performers to greater levels of achievement.

In this session you'll learn:

  • How to conduct a coaching conversation
  • How to integrate coaching into your everyday conversations
  • Understand how to improve performance and morale through ongoing conversations

Risk Management: Legal Issues in the Workplace
Speaker: Carlos Molina

Even though you’re not technically in the compliance or human resources departments, as a manager, it’s critical that you understand and comply with the law and credit union policies. This session will cover the top 10 critical issues that your HR and compliance departments need you to know. We’ll also review in more detail some of the key legal issues that were touched upon in earlier classes.

Recorded webinar length: 7 hours 30 minutes

This eSchool is available to CUNA Training Bundle users at no additional cost.

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