Enhancing Service Excellence during a Core Conversion Case Study

Learn how San Antonio based credit union, Randolph-Brooks FCU used CUNA Creating Member Loyalty™ to improve member satisfaction, drive major growth and guide their organization through a period of uncertainty. Results of the implementation include:

  • 54% year-over-year membership increase
  • 68% of members claim Randolph Brooks FCU as their primary financial institution
  • 30% of members report increased satisfaction and loyalty
  • 66% increase in checking accounts
  • 26% increase in auto loans



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