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Working Effectively with Difficult Members and Staff course (print)

Working Effectively with Difficult Members and Staff course (print)

Product Code:
S1100M

This course helps employees understand why incidents of anger, conflict or violence occur in the workplace.

Includes:
  • One CPD Online Complimentary Exam

  • $110.00
    Non Member Price
  • $55.00
    CUNA Member Price
 
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This course helps employees understand why incidents of anger, conflict or violence occur in the workplace. Employees discover the tools needed to deal with difficult people, including understanding personalities, listening and communications skills, negotiating skills and anticipating difficult situations.

This is a CUNA STAR course.

Topics include:

  • Conflict in the Workplace
  • Where is the Difficulty?
  • Tools: Understanding the Players
  • Tools: Listening Skills
  • Tools: Communication Skills
  • Tools: Negotiation Skills
  • Planning and Prevention

An optional online exam is included for this course through CUNA Professional Development Online (CPD Online). Additional exams can be purchased for $24.50 each.

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Have a question? Email or call 800-356-8010 ext. 3.