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Using Technology to Improve Member Service course (print)

Using Technology to Improve Member Service course (print)

Product Code:
S1120M

This course will help employees understand the changing role of front-line staff, communicating with members about technology, understanding critical technologies, and cross-selling remote services.

Includes:
  • One CPD Online Complimentary Exam

  • $110.00
    Non Member Price
  • $55.00
    CUNA Member Price
 
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Technology is forever changing the way we do business. This course will help employees understand the changing role of front-line staff, communicating with members about technology, understanding critical technologies, and cross-selling remote services. Employees learn through informative case studies. For those who have completed the Technology track, this adds additional insight into the critical role of technology.

This is a CUNA STAR course.

Topics include:

  • Behind-the-Scenes Technology Services
  • The Next Big Thing: Customer Relationship Management
  • Loan Decisions Quickly'and Better Service
  • Card Fraud, Identity Protection, and Privacy
  • New Frontiers for Member Service

An optional online exam is included for this course through CUNA Professional Development Online (CPD Online). Additional exams can be purchased for $24.50 each.

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Have a question? Email or call 800-356-8010 ext. 3.