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CU Sales Inquiring and Listening course (Training on Demand)

CU Sales Inquiring and Listening course (Training on Demand)

  • Max downloads: 3 Downloads allowed for: 90 day
Product Code:
FC103P
Understanding members' financial needs and goals begins with strong listening skills and the right kind of questions. This Training on Demand course encourages using communication to begin a dialogue and build a relationship with members to better understand their situation. By using these practices you will better serve your members by recommending the right products and services to meet their needs.

  • $298.00
    Non Member Price
  • $149.00
    CUNA Member Price
 
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Understanding members' financial needs and goals begins with strong listening skills and the right kind of questions. This Training on Demand course encourages using communication to begin a dialogue and build a relationship with members to better understand their situation. By using these practices you will better serve your members by recommending the right products and services to meet their needs.

See a preview.

See a PDF sample of the workbook.

Estimated Length of Course: 25 minutes

This is a CUNA Training on Demand course.

After this Training on Demand course, participants will be able to:

  • Define a model for effectively listening to members
  • Identify the difference between closed- and open-ended questions
  • List the five steps of asking a question
  • Identify good listening behaviors— such as nonverbal communication, exhibiting empathy, and using eye contact

With each CUNA Training on Demand purchase, you will receive five online exams through CUNA Professional Development Online (CPD Online). Exam instructions will be provided after your order is processed.

Additional exams can be purchased for $24.50 each.

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Have a question? Email or call 800-356-8010 ext. 3.