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Managing Member Accounts course (print)

Managing Member Accounts course (print)

Product Code:
S1311M

"People helping people" is the philosophy of the credit union movement. These engaging lessons will help you gain an understanding of the basic tools necessary for providing exceptional service to your members.

Includes:
  • One CPD Online Complimentary Exam

  • $110.00
    Non Member Price
  • $55.00
    CUNA Member Price
 
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"People helping people" is the philosophy of the credit union movement. These engaging lessons will help you gain an understanding of the basic tools necessary for providing exceptional service to your members. This course includes information on membership applications, savings and share draft accounts, loans, credit cards, ATMs, and other member offerings. Additionally, learn how you can improve member service and stay connected with your members via new technologies.

This is a CUNA STAR course.

Topics include:

Member Accounts:

  • Explain why a thorough knowledge of credit union products and services is necessary
  • to do your job well
  • Explain the purpose of common credit union products and services to meet members
  • financial needs
  • List the steps to take when completing a membership application and verifying
  • identity of new members
  • Define the various forms of account ownership
  • Explain the difference between active, dormant, and closed accounts
  • Describe the importance to members and the credit union of providing account disclosures

Savings Account:

  • Describe the characteristics of a basic share account
  • Explain how dividends are calculated on share and other savings accounts
  • Describe the advantages of share certificates to members
  • List the features that make money market accounts a "hybrid" product
  • Describe the purpose and features of retirement accounts
  • Define specialized savings accounts

Checks and Share Draft Accounts:

  • Explain the advantages of share draft accounts
  • Describe the basic features of share draft accounts
  • List the steps to take when signing up members for debit card access to their share draft account
  • List the benefits of direct deposit and overdraft protection
  • Describe the types of fees and charges for services related to share draft accounts
  • Explain how share draft accounts benefit your credit union

Fundamentals of Lending:

  • Describe how credit unions design their loan programs to benefit members
  • Explain the difference between open-end and closed-end lending and between secured and unsecured loans
  • Describe how credit reports and scores are used to make loan decisions
  • Describe the advantages of mortgages and home equity loans from the credit union
  • List the benefits of credit insurance products to protect members
  • Identify the information that must be disclosed to borrowers about the cost and terms of credit

Electronic Member Services:

  • List the types of transactions members can perform over the Internet
  • Describe the range of services credit unions offer to members over the phone
  • Describe recent advances in ATM/kiosk services
  • Identify how credit unions can use mobile technology to meet member's needs
  • Describe how credit unions serve members through shared branch and ATM networks
  • Explain how electronic services add to traditional ways of serving members

Additional Credit Union Services:

  • List the forms of financial education credit unions provide to members
  • Explain the benefits and uses of money orders and traveler's checks
  • Define financial services credit unions may offer through CUSOs and other business partners
  • List the types of services credit unions may offer for business and nonprofit organizations
  • Describe how other services such as safe deposit boxes, public notary, and gift cards benefit members

A comprehensive exam is included through CUNA Professional Development Online (CPD Online). Additional exams can be purchased for $24.50 each.

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Have a question? Email or call 800-356-8010 ext. 3.