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Guiding Members Through Economic Challenges course (print)

Guiding Members Through Economic Challenges course (print)

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You will learn about the economy's effect on credit union products and services and the importance of financial counseling and education.
  • One CPD Online Complimentary Exam

  • $110.00
    Non Member Price
  • $55.00
    CUNA Member Price
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A cornerstone of credit union member service is financial education, which is especially critical during uncertain economic times. In this course, you will learn about the economy's effect on credit union products and services and the importance of financial counseling and education. You will learn techniques for helping members budget, save and manage money and use credit wisely. Additionally, you will discover how to assist members experiencing severe financial problems. Finally, you will learn why the credit union philosophy of "people helping people" is critical, particularly in tough economic times.

This is a CUNA STAR course.

Topics include:

National, Local and Personal Economies

  • Recall basic economic concepts and their effect on members’ personal finances
  • Recognize the effects of the economy on credit union services
  • Identify how a credit union is shaped by its own "mini-economy"
  • Identify the key elements of serving members who have suffered financial setbacks
  • Recognize the role of financial counseling and education as a member service

Budgeting Basics

  • List the factors that influence financial management
  • Identify four troubling financial habits
  • Recall the basic steps of conducting a budget analysis
  • Identify strategies that help improve cash flow
  • Recognize how to communicate effectively with members about their personal finances

The Savings Habit

  • Recognize the three types of savings every household spending plan should include
  • Identify the products and services that can help members develop a savings habit
  • Identify strategies to spend less and save more
  • Outline the process for identifying personal financial goals
  • Recognize basic concepts of investing to achieve financial goals

Understanding Consumer Credit

  • Identify the benefits of managing credit carefully
  • Recognize signs that members may be having problems managing their credit
  • Recall strategies for using credit wisely
  • Identify products and services to help members maintain their creditworthiness
  • Differentiate between positive and potentially negative communications about credit

Helping Members with Severe Financial Problems

  • Describe how to convey key messages to members in financial trouble
  • List circumstances that may result in severe financial problems
  • Identify useful services to support members experiencing severe financial problems
  • Recognize potential misconceptions about bankruptcy
  • Recall the roles of members and credit union advisors in working toward financial solutions

Member Service More Than Ever

  • Recognize why the credit union philosophy is critical in tough economic times
  • Recall barriers to providing superior service to members in crisis and how to overcome those barriers
  • Recognize essential aspects of providing superior service to members in crisis
  • Match members of various life stages, cultures, and financial situations with useful products and services
  • Identify stress management strategies that support superior member service
An optional online exam is available for this course through CUNA Professional Development Online (CPD Online). Exams can be purchased for $24.50 each.

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Have a question? Email or call 800-356-8010 ext. 3.