Back to
Improving and Maintaining Quality Service course (print)

Improving and Maintaining Quality Service course (print)

Product Code:
S500M

Discover the importance of developing a sales culture - no longer a luxury for credit unions.

Includes:
  • One CPD Online Complimentary Exam

  • $110.00
    Non Member Price
  • $55.00
    CUNA Member Price
 
Want to save more?
If you were a CUNA member, you would save $55.00 on this order. Interested in becoming a member? Learn more at cuna.org/join
Back to

Discover the importance of developing a sales culture - no longer a luxury for credit unions. Provides front-line staff with practical advice for developing quality service, overcoming barriers, and maintaining a positive sales attitude.

This is a CUNA STAR course.

Topics include:

  • How Good Do You Want to Be?
  • Good Service Starts at Home: Internal Customers
  • How Credit Unions Give Great Service
  • How Members Evaluate Service
  • The Basics: Make Me Feel Special
  • Great Service is Systems, Not Just Smiles
  • Have a Fixation with Finding Solutions
  • Handling Difficult Situations
  • Cultivate a Member Service Culture

An optional online exam is available for this course through CUNA Professional Development Online (CPD Online). Exams can be purchased for $24.50 each.

View Less

Have a question? Email or call 800-356-8010 ext. 3.