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Helping Members Understand and Solve Problems course (online)

Helping Members Understand and Solve Problems course (online)

  • Unlimited Downloads
Product Code:
S1110

This is an online course available through CUNA Professional Development Online (CPD Online).


  • $70.00
    Non Member Price
  • $35.00
    CUNA Member Price
 
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This is an online course available through CUNA Professional Development Online (CPD Online). Front-line staff can be powerful member educators when armed with the right tools. This course teaches employees to focus on helping members understand your credit union's financial products and services. Employees will learn why member education is important, what it takes to become an educator, how to recognize learning opportunities, and how to build member relationships.

Topics include:

  • Becoming an Effective Member Educator
  • Know Your Products, Know Your Members
  • Learn Something New Every Day
  • Finding Solutions Through Education
  • Where and When to Look for Backup
  • What You Can Learn from Members

An optional online exam is available for this course through CUNA Professional Development Online (CPD Online). Exams can be purchased for $24.50 each.

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Have a question? Email or call 800-356-8010 ext. 3.