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Using Technology to Improve Member Service course (online)

Using Technology to Improve Member Service course (online)

  • Unlimited Downloads
Product Code:
S1120

This is an online course available through CUNA Professional Development Online (CPD Online).


  • $70.00
    Non Member Price
  • $35.00
    CUNA Member Price
 
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This is an online course available through CUNA Professional Development Online (CPD Online). Technology is forever changing the way we do business. This course will help employees understand the changing role of front-line staff, communicating with members about technology, understanding critical technologies, and cross-selling remote services. Employees learn through informative case studies. For those who have completed the Technology track, this adds additional insight into the critical role of technology.

Topics include:

  • Behind-the-Scenes Technology Services
  • The Next Big Thing: Customer Relationship Management
  • Loan Decisions Quickly and Better Service
  • Card Fraud, Identity Protection, and Privacy
  • New Frontiers for Member Service

An optional online exam is available for this course through CUNA Professional Development Online (CPD Online). Exams can be purchased for $24.50 each.

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Have a question? Email or call 800-356-8010 ext. 3.